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تم إلغاء حظر المستخدم بنجاح
محمد مطر, IT Projects and Administrations

محمد مطر

IT Projects and Administrations·NOW Consultations

البحرين

ماجستير, MBA

الخبرة العملية

مجموع سنوات الخبرة: 12 سنوات, 10 أشهر

IT Projects and Administrations

يناير 2016 - ديسمبر 2018

NOW Consultations

المنامة، البحرين

يناير 2016 - ديسمبر 2018

• Head of IT & administration functions, including over sight of IT Infrastructure and its operational functions & support.
• Collaborate with analysts, designers, and system owners in the testing of new software programs and applications.
• Develop, review, and improve policies, systems, and procedures, and generally ensuring the office operation efficiency.
• Overseeing special projects and tracking progress towards company goals.
• Managed projects on system enhancement and managed issues related to insurance reporting.
• Provide technical leadership to project managers and programmers working on development project teams.

مجال الشركة:
التأمين
الدور الوظيفي:
الإدارة

IT Project Manager

أبريل 2018 - أكتوبر 2018

01 Systems

المنامة، البحرين

أبريل 2018 - أكتوبر 2018

• Act as a Project Manager for key strategic projects, which involves managing a team of business analysts, software developers, software testers and support engineers to deliver fully integrated systems and new and/or customized products
• Implement and maintain project monitoring and control tools, such as project tracker, project risk register, etc.
• Manage scheduling and allocation of the software development department in alignment with projects’ priorities.
• Handle customer escalations with product support team
• Manage customer relationship throughout the project life including project kickoff, status meetings, UAT discussions, project closure, and future change requests.
• Develop and manage project scope, manage projects documentation, and manage the allocation of development resources on a daily-basis
• Perform ongoing operations analysis to identify areas of improvement to enhance the efficiency and effectiveness of the concerned teams.
• Tracking and communicating project status, issues, risks and decisions to project stakeholders and project teams

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

Chief Information Officer

أكتوبر 2010 - يونيو 2012

ACE Arabia Cooperative Insurance Company (Saudi)

الخبر، المملكة العربية السعودية

أكتوبر 2010 - يونيو 2012

• The owner of the IT infrastructure for KSA (Al Khobar, Al Riyadh & Jeddah).
• Management of implementation, enhancements projects and change requests
provided for IT, Insurance and Financial systems.
• Management of information and business processes.
• Facilitator for new business and existing reporting requirement to the local
authorities.

مجال الشركة:
التأمين
الدور الوظيفي:
تكنولوجيا المعلومات

Operations Officer, Compliance Officer & MLRO

يونيو 2008 - سبتمبر 2010

Alico (American Life Insurance Company)

المنامة، البحرين

يونيو 2008 - سبتمبر 2010

Compliance Officer
• Local compliance officer (registered with CBB)
• Anti Money Laundering officer (MLRO)
• Day to day explain, monitor and implement compliance rules applicable as per
the CBB rule book and internal compliance guidelines.
• Identifies potential areas of compliance risk; develops/implements corrective
action plans for resolution of problematic issues.
• Provides reports on a regular basis, and as directed or requested, to keep the
senior management informed of the update of compliance issues.
• Conduct training courses in AML, Compliance & Anti fraud.
• Preparing and updating record of laws and regulations applicable to the
company.
Operations Officer - Bahrain (acting COO-Bahrain)
• Day to day support to Country Manager.
• Co-ordinate legal issues with management & lawyers.
• Supervise all staff and operations in Bahrain.
• Control all aspect of administration for Bahrain offices.
• Offer administrative support to the Country Head on a day to day basis,
including correspondence, preparation of reports, charts and presentations as required, diary management, events management, etc.

مجال الشركة:
التأمين
الدور الوظيفي:
الإدارة

Infrastructure Consultant

يناير 2006 - فبراير 2008

Future Transformation

البحرين

يناير 2006 - فبراير 2008

Project Manager
• Microsoft Dynamics GP implementation project manager for several enterprise implementations, such as BTI &LMRA.
• Coordination and completion of individual projects by performing a variety of tasks including setting deadline, assigning responsibilities, and monitoring and summarizing progress of the projects.
• Establish project plans, milestones & deliverables while assuring the successful management of the project scope, resources, issues, risks, budget, communications, and procedures as imposed by the client.
• Helping clients with change-management activities.
• Managing the process of design and implementation of preferred solutions.
• Organizing and provide training for users and other consultants.

Infrastructure Consultant
• Implementing Microsoft Business Solution with Microsoft t Dynamics GP and Microsoft Dynamics CRM.
• Microsoft Servers implementation and support for Microsoft Windows Server, Exchange Server, ISA Server, SMS, MOM, Small Business Server, Content Management Server and Commerce Server.
• Implementation and support for Microsoft Platform, including Active Directory, DHCP, DNS and Group Policy.
• Installation, configuration and maintenance of the web, SharePoint and related components including Microsoft IIS and Office SharePoint Server (MOSS).
• Build maintenance plans in Microsoft SQL Server 2000/2005 for different applications and solutions, such as MyAllNeeds.com (e-market place), Microsoft SharePoint and Dynamics GP.
• Advising on software features and how they can be applied to assist in a specific need, such as ERP, CRM or document management.

Business Development Management
• Presenting and demonstrating products to clients.
• Interacting extensively with external or internal clients.
• Provide a single point of contact to external vendors for relevant projects, and assist in vendor relationship management.
• Writing technical proposals and project feasibility reports.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
استشارات

Network Specialist

يونيو 2004 - ديسمبر 2006

Future Transformation

البحرين

يونيو 2004 - ديسمبر 2006

• Plan, design and implement Active Directory, DNS & DHCP.
• Setting up user accounts, permissions and passwords.
• Responsible for development of database security, data access, performance monitoring, application tuning, backups and disaster recovery plans.
• Manage backup/recovery strategy for all servers including SQL, SharePoint & Exchange Servers.
• Implementation of Microsoft Small Business Server which includes Microsoft Server, Exchange Server, ISA server, SQL server & SharePoint.
• Network, wireless, and solution implementation and support
• MyAllNeeds.com e-Marketplace implementation and administration built with MSIB (Microsoft Windows Server, SQL Server, MCMS, Commerce Server).
• Plan and perform the support, backup and recovery for MyAllNeeds.com solution and database server on development environment and online live server.
• Working in conjunction with the development team, proactively monitor the database systems to ensure secure services with minimal downtime.
• School Management System implementation and support for BTI.
• Providing technical recommendation to customers of the installation and use of computer systems and networks.
• Providing support to customers, on a telephone helpline or visiting the site, offering clear advice and solutions.
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
• Responding within agreed time limits to call-outs and going to customer sites.
• Scheduling upgrades and security backups of hardware and software systems.
• Developing a testing schedule for the complete system.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

Support Engineer

يناير 2003 - أكتوبر 2003

Ministry of Labor

البحرين

يناير 2003 - أكتوبر 2003

- IT support in the Ministry of Labor
- Network and servers administration and support
- Day-to-day administration and monitoring, support, maintenance and further development of various systems based on the Microsoft platform.
- Database development

مجال الشركة:
الإدارة العامة
الدور الوظيفي:
تكنولوجيا المعلومات

IT department coordinator and instructor

نوفمبر 2001 - مارس 2002

Human Performance Improvement

البحرين

نوفمبر 2001 - مارس 2002

- IT department coordinator
- Coordinating training programs
- Scheduling training programs and making training calendar
- Conduct skill deficiency survey and develop action plans for improvement
- Conducting IT training courses

مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
التدريس والشؤون الأكاديمية

Technical Support & Instructor

فبراير 2001 - نوفمبر 2001

Delmon Academy

البحرين

فبراير 2001 - نوفمبر 2001

- Network and servers administration
- Respond to user requests for assistance in all matters relating to IT.
- Implementation of hardware to corporate standards.
- Installation of software.
- Repairs all IT systems and associated equipment.
- Ensure that Standard Operating Environments are in place for all workstation and mobile equipment.
- Maintaining backups for all data stored.
- Maintain awareness of local requirements and developments for IT issues.
- Conduct courses in Photoshop 5 & 5.5

مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
تكنولوجيا المعلومات

التعليم

Open University of Malaysia

ديسمبر 2015

ديسمبر 2015

ماجستير، MBA

البحرين

المعدل التراكمي (نقاط): 3.2 من 4

المعدل التراكمي (نقاط): 3.2 من 4

MBA in Project Management

Birla Institute of Technology

يونيو 2007

يونيو 2007

بكالوريوس، Information Technology

البحرين

المعدل التراكمي (نقاط): 3.5 من 4

المعدل التراكمي (نقاط): 3.5 من 4

Bachelor's degree in Information Technology
عرض المرفق

University of Bahrain

يونيو 2001

يونيو 2001

دبلوم عالي، Computer Science

البحرين

المعدل التراكمي (نقاط): 2.5 من 4

المعدل التراكمي (نقاط): 2.5 من 4

Computer Sciense
عرض المرفق

Skills

Administration
Expert
Administration
Expert
SLA
Expert
SLA
Expert
System Analysis
Expert
System Analysis
Expert
Project Management
Expert
Project Management
Expert
ERP CRM
Expert
ERP CRM
Expert
Networking and infrastructure implementation, administration and support
Expert
Networking and infrastructure implementation, administration and support
Expert
Team building and leading
Expert
Team building and leading
Expert
Developing and enforce work standards and SLA’s
Expert
Developing and enforce work standards and SLA’s
Expert
IT Prooject management and infrastructure consultation
Expert
IT Prooject management and infrastructure consultation
Expert
Business development and customer management
Expert
Business development and customer management
Expert
Capable of learning new development skills and programming languages as required
Expert
Capable of learning new development skills and programming languages as required
Expert
Customer satisfaction awareness
Expert
Customer satisfaction awareness
Expert
Start doing the Cisco courses for CCNA, CCNP & CCDA
Intermediate
Start doing the Cisco courses for CCNA, CCNP & CCDA
Intermediate
Excellent presentation, negotiation and communication skills and behavior
Expert
Excellent presentation, negotiation and communication skills and behavior
Expert
Experience on technical and business management
Expert
Experience on technical and business management
Expert
Administration
Expert
Administration
Expert
SLA
Expert
SLA
Expert
System Analysis
Expert
System Analysis
Expert
Project Management
Expert
Project Management
Expert
ERP CRM
Expert
ERP CRM
Expert

اللغات

العربية
متمرّس
الانجليزية
متمرّس

التدريب و الشهادات

التدريب
CCNA
cisco
May 2009

الهوايات

  • Reading and social activities
    Secretary of Youth Center for 2 years