محمد مطر

• Head of IT & administration functions, including over sight of IT Infrastructure and its operational functions & support.
• Collaborate with analysts, designers, and system owners in the testing of new software programs and applications.
• Develop, review, and improve policies, systems, and procedures, and generally ensuring the office operation efficiency.
• Overseeing special projects and tracking progress towards company goals.
• Managed projects on system enhancement and managed issues related to insurance reporting.
• Provide technical leadership to project managers and programmers working on development project teams.

• Act as a Project Manager for key strategic projects, which involves managing a team of business analysts, software developers, software testers and support engineers to deliver fully integrated systems and new and/or customized products
• Implement and maintain project monitoring and control tools, such as project tracker, project risk register, etc.
• Manage scheduling and allocation of the software development department in alignment with projects’ priorities.
• Handle customer escalations with product support team
• Manage customer relationship throughout the project life including project kickoff, status meetings, UAT discussions, project closure, and future change requests.
• Develop and manage project scope, manage projects documentation, and manage the allocation of development resources on a daily-basis
• Perform ongoing operations analysis to identify areas of improvement to enhance the efficiency and effectiveness of the concerned teams.
• Tracking and communicating project status, issues, risks and decisions to project stakeholders and project teams

• The owner of the IT infrastructure for KSA (Al Khobar, Al Riyadh & Jeddah).
• Management of implementation, enhancements projects and change requests
provided for IT, Insurance and Financial systems.
• Management of information and business processes.
• Facilitator for new business and existing reporting requirement to the local
authorities.

Compliance Officer
• Local compliance officer (registered with CBB)
• Anti Money Laundering officer (MLRO)
• Day to day explain, monitor and implement compliance rules applicable as per
the CBB rule book and internal compliance guidelines.
• Identifies potential areas of compliance risk; develops/implements corrective
action plans for resolution of problematic issues.
• Provides reports on a regular basis, and as directed or requested, to keep the
senior management informed of the update of compliance issues.
• Conduct training courses in AML, Compliance & Anti fraud.
• Preparing and updating record of laws and regulations applicable to the
company.
Operations Officer - Bahrain (acting COO-Bahrain)
• Day to day support to Country Manager.
• Co-ordinate legal issues with management & lawyers.
• Supervise all staff and operations in Bahrain.
• Control all aspect of administration for Bahrain offices.
• Offer administrative support to the Country Head on a day to day basis,
including correspondence, preparation of reports, charts and presentations as required, diary management, events management, etc.

Project Manager
• Microsoft Dynamics GP implementation project manager for several enterprise implementations, such as BTI &LMRA.
• Coordination and completion of individual projects by performing a variety of tasks including setting deadline, assigning responsibilities, and monitoring and summarizing progress of the projects.
• Establish project plans, milestones & deliverables while assuring the successful management of the project scope, resources, issues, risks, budget, communications, and procedures as imposed by the client.
• Helping clients with change-management activities.
• Managing the process of design and implementation of preferred solutions.
• Organizing and provide training for users and other consultants.

Infrastructure Consultant
• Implementing Microsoft Business Solution with Microsoft t Dynamics GP and Microsoft Dynamics CRM.
• Microsoft Servers implementation and support for Microsoft Windows Server, Exchange Server, ISA Server, SMS, MOM, Small Business Server, Content Management Server and Commerce Server.
• Implementation and support for Microsoft Platform, including Active Directory, DHCP, DNS and Group Policy.
• Installation, configuration and maintenance of the web, SharePoint and related components including Microsoft IIS and Office SharePoint Server (MOSS).
• Build maintenance plans in Microsoft SQL Server 2000/2005 for different applications and solutions, such as MyAllNeeds.com (e-market place), Microsoft SharePoint and Dynamics GP.
• Advising on software features and how they can be applied to assist in a specific need, such as ERP, CRM or document management.

Business Development Management
• Presenting and demonstrating products to clients.
• Interacting extensively with external or internal clients.
• Provide a single point of contact to external vendors for relevant projects, and assist in vendor relationship management.
• Writing technical proposals and project feasibility reports.

• Plan, design and implement Active Directory, DNS & DHCP.
• Setting up user accounts, permissions and passwords.
• Responsible for development of database security, data access, performance monitoring, application tuning, backups and disaster recovery plans.
• Manage backup/recovery strategy for all servers including SQL, SharePoint & Exchange Servers.
• Implementation of Microsoft Small Business Server which includes Microsoft Server, Exchange Server, ISA server, SQL server & SharePoint.
• Network, wireless, and solution implementation and support
• MyAllNeeds.com e-Marketplace implementation and administration built with MSIB (Microsoft Windows Server, SQL Server, MCMS, Commerce Server).
• Plan and perform the support, backup and recovery for MyAllNeeds.com solution and database server on development environment and online live server.
• Working in conjunction with the development team, proactively monitor the database systems to ensure secure services with minimal downtime.
• School Management System implementation and support for BTI.
• Providing technical recommendation to customers of the installation and use of computer systems and networks.
• Providing support to customers, on a telephone helpline or visiting the site, offering clear advice and solutions.
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
• Responding within agreed time limits to call-outs and going to customer sites.
• Scheduling upgrades and security backups of hardware and software systems.
• Developing a testing schedule for the complete system.

- IT support in the Ministry of Labor
- Network and servers administration and support
- Day-to-day administration and monitoring, support, maintenance and further development of various systems based on the Microsoft platform.
- Database development

- IT department coordinator
- Coordinating training programs
- Scheduling training programs and making training calendar
- Conduct skill deficiency survey and develop action plans for improvement
- Conducting IT training courses

- Network and servers administration
- Respond to user requests for assistance in all matters relating to IT.
- Implementation of hardware to corporate standards.
- Installation of software.
- Repairs all IT systems and associated equipment.
- Ensure that Standard Operating Environments are in place for all workstation and mobile equipment.
- Maintaining backups for all data stored.
- Maintain awareness of local requirements and developments for IT issues.
- Conduct courses in Photoshop 5 & 5.5