محمد Moawad Hassan

• Lead the presales team in qualifying leads and crafting tailored product presentations and demos.
• Collaborate with sales and technical teams to align customer requirements with solutions.
• Conduct thorough assessments of customer needs and technical requirements.
• Develop and implement pre-sales processes and best practices.
• Manage resource allocation, project timelines, and monitor team performance.
• Prepare and present technical proposals and business cases.
• Facilitate solution design and customization based on customer needs.
• Provide technical support during sales presentations and proposal defense meetings.
• Coordinate with internal teams to align solution designs with customer business goals.
• Maintain clear communication with upper management about presales progress, customer issues, and potential risks.
• Led presales initiatives to identify customer needs, resulting in tailored solutions that enhanced client engagement and satisfaction.

• Configure products on BSCS Billing System based on business requirements.
• Participated in Waterfall & Agile Project Teams.
• Working on mega projects in the revenue management domain like Final Values Automation and BSCS Enhancement Project.
• Analyzing business requirements & set the high- & low-level design for BSCS Products.

• Leading revenue management team consisted of 5 engineers for development & support activities.
• Acting Solution Architect for BSS Application and Business Processes
• Analyzing business requirements & creating high- & low-level design.
• Design end to end solutions & architecture including CRM, Middleware, Charging, Billing and Provisioning.
• Reporting KPIs and maintaining accepted service level.
• Working on Ericsson Billing CBIO system.
• Leading Mediation team working on Ericsson Mediation.
• Leading provisioning team working Ericsson Dynamic Activation.

• Leading the billing and revenue management team in different customer accounts. (Zain Iraq, STC Saudi, Etisalat Egypt and Telecom Egypt)
• Acting as Pre-Sales Senior Engineer
• Acting as Account & Client Engagement Manager
• Acting as Service Delivery Manager
• Achievements
• Leading revenue management team of group of Seniors and Juniors engineers working on BSS/OSS Environments.
• Responsible for all bill cycle activities and billing production issues.
• Responsible for supporting Mediation and Interconnect Systems.
• Develop and Maintain Daily Health Checks and Automating them.
• Develop system KPIs and Performance Reports.
• Developing several automated tools to facilitates investigation in production issues and testing activities.
• Dealing with vendor and third-party teams as well.
• Leading BSCS Billing R4 Upgrade Project for Etisalat Egypt.

• Leading IT Billing, Collections and Payments Applications Support Team
• Work and develop different service KPIs impacting service SLA
• Investigate on all BSS Ericsson Billing & Charging System CS 5.0 Operational Production Issues
• Full Support for different charging system IN Nodes
• Full Support for different BSCS IX billing system modules
• Integrating and Testing for all BSCS IX billing modules
• Leading the BSCS Billing Upgrade project from R1 to R4
• Supporting Ericsson Multi-Mediation V8, StreamServ Application
• Full Support for Payment Channels and Interfaces with Billing System.
• Full Support for Provisioning System.
• Business Analyst to analyze all business requirements and transform it into HLD and LLD for all BSS Applications.

• Member in Charging Configuration Team and later Member in Online Billing Development Team working on online billing applications & customized solutions.
• Integrating Customized Applications between Ericsson Billing System BSCS & Ericsson Charging System CS 5.0
• Handling of Bill Cycles Review Meetings & Resolving all Bill Cycle issues
• Develop BSCS Free Units, MI Packages, Cost Control Packages.
• DOC1 Application Development & Support.
• Integrate with TIBCO middleware.
• IVR Migration Project (Call Flow Implementation and Deployment on Huawei IVRs)

• Design & Implement software requirements received from software project lead.
• Participated in the design and implementation of several software applications and web applications with internal and external customers using different programming languages and frameworks.
• Giving sessions on different Java technologies like JSF