Training Manager
Baron Palace Sahl Hasheesh
مجموع سنوات الخبرة :20 years, 7 أشهر
The Creation & Development for Brand Standards.
Implementing the Service Champions Project.
Organizing Soft skills training for team members.
Rank Improvement from number 16 on Tripadvisor.com to number 1 by May 2018 as 1st time to achieve such rank.
Created Training SOP's and Policy.
Implement Service Attitude Training
ISO 14001 implementations.
Launching Upselling training
Improve sales by 25% in terms of F&B Upselling, Rooms Upselling/Upgrade.
Improvement of Trust you scores by 10%
Improve sales by 15% in terms of F&B Up-selling, Rooms Up-selling/Upgrade.
Improvement of guest satisfaction by 10%
Creating a training programme for fresh graduates with sponsorship from Haggar Co., with revenue of 10, 000 $.
Produced ideas to up-sell pastry at the lobby bar, with about 10, 000 $ a year of net revenue.
Improvement of staff satisfaction and retention.
Improvement of communication channels.
The creating and launching of departmental training for new team members, tailored for hospitality.
Service Champions Project.
Improvement of GSS scores
Achieved the 3rd ranking position in the Middle East and Africa in starwood regarding hospitality and service.
Improvement of SALT scores
Achieved the 1st ranking position in Egypt for Hilton brand in MEA regarding hospitality and service.
Implement Hilton
Brand Standards .
Service Champions Project.
( Best Terminal of the year 2005 within all APMT Maersk Group world wide )
From the start up of the project and with all training team had achieved amazing results to train workers to produce the maximum level of productivity in short time.
Managing Daily duties of arranging covers
Cleaning landscape,
Receive take-away orders and follow up in timely manner
Manager cashier and food inventory
Dealing with guests
Assist guests and monitor the work-flow
Making sure operation is seem less
Conducting daily briefing and training to staff
Managing Calculating salaries
Vacation Balance
Managing office duties
Documentation Administration
With A Grade , my research paper was about Training and Development .
- Accounting - Project Management - Computer Science - Management Information Systems
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