2- Training Officer
Egypt Life Insurance Company
Total des années d'expérience :16 years, 9 Mois
1) Identifying training and development needs within an organization through job analysis,
2) Designing and expanding training and development programmes based on both the organisation's and the individual's need
3) Managing the delivery of training and development programmes and, in a more senior role
4) Evaluating training and development programmes;
5) Amending and revising programmes as necessary, in order to adapt to changes occurring in the work environment;
6) Maintaining a good relationship with trainers
7) Preparing and delivering the course material and the presentations
8) Preparing and developing the current courses outlines and training proposal
9) Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers
10) Gives staff the understanding of sales skills and motivation to carry out the work tasks.
1) Assess local market conditions, identify current and prospective sales opportunities and develop forecasts, financial objectives and business plans for the branch
2) Develop and implement sales and profitability plans
3) Direct all operational aspects of the branch to include Training, customer service, human resources, administration and sales in a manner that supports reaching the profitability goals
4) Provide training, coaching, development and motivation to bring out the best in each team member
5) Recommend desirable changes in the policies and goals of the branch and the organization
6) Assist general manager in developing branch and organizational objectives, and also in formulating policies and budgets
7) Select, promote and discharge employees within the branch in accordance with basic personnel policy
2) Place Of Work: ..Egypt Life Insurance Company
Occupation: 1-Team Leader
Start Date: ..May 2010 End Date: .June 2011
Job description for team leader: 1. Monitor and lead the day by day operations in sales activities to include but not limited to monitoring sales calls to ensure compliance with quality assurance standards.
2. Managing of team work schedules
3. Training with individual sales agent as needed and make recommendations to improve efficiency and effectiveness of sales operations.
4. Conduct and complete written monthly/ quarterly performance.
5. Assist individual sales agent with closing of sale provide the team with an escalation channel when necessary.
6. Coaching, mentoring, motivating, development of staff in support of overall customer sales, satisfaction and service
1. Contribute in achieving and exceeding personal, team and branch targets.
2. Conduct full fact finds and full sale process to identify the customers' needs.
3. Coach and motivate customer service officers.
4. Establish and maintain good working relationship with the banks' staff.
5. Identify opportunities to sell additional banking products whilst conducting mini/full fact finding, which will result in both increase in branch sales volumes and a strengthen of business.
6. Provide frequent feedback to individuals and branches on performance
7. Direct line responsibility to the bancassurance manager and a close communication link to the customer service officers of the banks
8. Planning and organizing the branches' sales activities.
9. Seek and apply new knowledge and skills to produce improved business performance.
10. Team working which is including maintaining professional work, trust and support of the colleagues, sharing and implementing good ideas, contribute to discussions to solve the problem
11. Contribute to the evaluation of proposed changes to services, products and systems.
12. Effectively contribute to the customer service satisfaction with the sales process and ensure that the customer's expectations are met.
13. periodically review own service performance against required service standards
14. Maintain effective oral and written communications.
15. Display enthusiasm and energy and encourage these in colleagues.
16. Maintain consistent work performance under pressure.
17. Work hard to do the job well and meet the standards set by management.
18. Follow a logical decision making process.
19. Respond positively to change by being flexible.
20. Break problems down into their components parts and make systematic comparisons, identifying patterns and causes, and take corrective actions.
21. Create positive relationship with the customers.
Qualification: Bachelor Degree in commerce. Major: Accounting. University: Alexandria University, Egypt Faculty of commerce. Graduation Date: May 2007.