محمد مصطفي مسعد

sales target

Deliver exceptional retail business performance through sales performance, excellence customer servicing
deliver challenging and stretched sales targets as per assigned scorecard

• Managing all process after complaint has been registered all the way through effective and timely resolution of the same.
• Ensuring full compliance with group or regulatory requirements with respect to transparent tracking, resolution, communication & reporting of complaints.
• Dealing directly with complex customer solutions.
• Keeping customers informed of progress made in resolving complaints.
• Ensuring clear & consistent communication, both written & verbal, as response to a complaint.
• Identifying all challenges of complaints & do simple checks to ensure that complaints are not unreported.
• Acting as a coordinator between customer facing colleagues around the bank and Barclay card assessment unit.
• Analyzing complaints and driving the implementation of the necessary service/ process improvements related thereto.

Identifying customer current & prospective needs and provide information about the bank’s products.
Serving clients professionally and efficiently in accordance with the bank’s regulations & global agreed procedures.
Handling all operational work.
Interacting directly with external institutes, as I have been the bank’s representative at Petro Gulf Oil Company & the British Embassy.
Discovering fraud notes.
Dealing with foreign currencies.
Handling prospective customers as well as existing by doing cross sales.
Providing continuous communication to the customers about their accounts, transactions & other issues.

Assessment Unit (Present )
(Auto Loan- Cash Loan- Credit Card) 2008

Managing all process after complaint has been registered all the way through effective and timely resolution of the same.
Ensuring full compliance with group or regulatory requirements with respect to transparent tracking, resolution, communication & reporting of complaints.
Dealing directly with complex customer solutions.
Keeping customers informed of progress made in resolving complaints.
Ensuring clear & consistent communication, both written & verbal, as response to a complaint.
Identifying all challenges of complaints & do simple checks to ensure that complaints are not unreported.
Acting as a coordinator between customer facing colleagues around the bank and Barclay card assessment unit.
Analyzing complaints and driving the implementation of the necessary service/ process improvements related thereto.