front office agent
baron hiliopolis hotel
Total years of experience :24 years, 5 Months
Company: Baron hotel hiliopolis
Duration: may2011 till now
Job Title guest service
Department: front office
Job Description: assistant making chek in and out for guest and assistant about the one touch service wich concern about the broplemes may face the guest in hotel and report about it and follow up with the guest and the department to solve it and finally make report about the problem and its solve and the duration it solved in...and finally make onther follow up with guest to see how he is satisfaied about the service he had in the hotel
Company: teleperformance egypt_vodafone project
Duration: may2013 till now
Job Title agent in custmer care and data validation
Department: front office
Job Description: assistantin reciving calls from the new custmers and dillars of vodafone and reactive their lines after taking the pasic data and record it in the data base and also the forigner custmers
Company: mog for industry
Duration: JUNE 2009 - SEPT 2011
Job Title: customer service agent _ secertary
Department: customer service
Job Description: Responsible for guiding customers from the time they make the order and follow up the steps of factoring it and time for deliver the order and report it to customer till the customer recive and after recive it if he had any broplem with it it my reponsibalty to find a solioution with the department and solve it shortlly.
and the last 3 years was secertary for the g.m of factories so i arrange the times for meetins and arrange and prepare the papers and showes for the meetings...and write and send and recive faxes and phones
Company: ceramic cliopatra group, Cairo, EGYPT
Duration: JAN 2007 - JUNE 2009
Job Title: customer service agent
Department: customer service
Job Description: Responsible for attending every morning’s brief, welcoming guests, planning events, reservations and taking care of the hygiene of the place.and the main is take the report from any customer had a broplem with the product and report it then answer the customer about if it will be changed or make a maintenance for it and the time and make report about the time reported about the broplem and the time it was solve
HAVE TO ARRANGE THE MEETINGS AND ARRANGE CALLS AND FOLLOW UP WITH CUSTMERS ABOUT TIME TO RECIVE AND TIME TO PAY FOR COMPANY AND THIS IS BASIC WITH ANY OTHER RESPONCIBILITY
was careing about doing the operation mannager words and make sure of custmer satisfiection
makbol