IT Manager
Hotel Sunrise Groups
Total years of experience :9 years, 1 Months
IT Infrastructure Supporting Service Manager)
Responsible to built Sunrise hotel Infrastructure from scratch and deploy all policies & procedures
for IT Department to ful ll the company goals beyond compliance of ISO Standard
Develop and establish operating policies and approaches for information technology based on
hotel requirements
Establish company infrastructure to support and guide individual Head o ce / Departments
& inter-departmental divisions / all customers locations, rooms, and working sites in information
technology e orts
Maintaining Servers such as Opera / Sun / Mc / Micros / Opera interface
Establish and implement short term and long term goals, objectives, policies, and operational
IT procedures
Maintaining hotel Door Cards such as Orbita / Btech Vendors con guration and trouble shooting
Controlling, Supervision, re-installation and back up of Fingerprint management and supportive
tasks for payroll and trouble shooting of ngerprint management software
Cost-budgets controlled of hardware annual maintenance contract through proper negotiation
with vendors.
Administer backup, security & recovery procedures on NT servers & clients.
Micros cashier machines maintenance and troubleshooting along with the supplier
Supportive execution on di erent technical mobile service providers for STC / Mobily / Zain
WIFI accesses point installation with hotspot and mircrotik controllers
Microwave connectivity installation and maintaining dedicated internet service
Managed Facilities Management with SLA(s).
Maintained inventory of H/W, S/W and Peripherals for entire group keeping on time
CCTV Camera system maintenance, and troubleshooting on IP / ID etc..
Produce and maintain documentation on all systems related procedures.
Monitor systems via management software tools.
Maintain inventory of hardware and software products ensuring compliance with software
licensing
Con gure, test, install, troubleshoot & maintain new and existing hardware, software
Replaced outdated systems and hardware with state-of-art-technology.
Daily Weekly, Monthly reports
Total infrastructure support for SAP implementation, particularly end user support for the
business critical areas
Hardware installation, con guration, and troubleshooting (servers, workstations, laptops,
modems, printers, scanners etc..)
Con guration and installation of inter-come telephone system.
Log details of sta attendance (Electronic), Guest / customer complaint log book
Technology Strategy: Assigned tasks and administered process in a way to interlink IT strategies
in alignment with corporate business plans
Information Technology Infrastructure: Managing Microsoft Exchange servers and client
installations by Incorporating innovative features and supporting clients for ActiveSync Exchange
server 2010
Information Technology Administration: Implementing and maintaining the IT environment to
comply with the business needs and objectives required as part of the IT structure and compliance
System Administration: Analyzing system logs and identifying potential issues with computer
systems. Introducing and integrating new technologies into existing data center environments
Process Optimization: Performing tasks allocated by the IT manager to improve cost e ectiveness
and service quality
Technical O cer
Economics S
CBusiness Studies
SAccounting
CEnglish
Subject Grade
PROFESSIONAL EXPERIENCE
VOCATIONAL TRAINING & JOB TRAINING (CERTIFICATIONS)
Attending customer needs, and complaints after the sales
Visiting customer sites, Hotels, Hospitals, Banks, Embassies and also Government sectors, etc
Installation and Troubleshooting
computer
computer
