assistant manager
hb brands
Total des années d'expérience :15 years, 0 Mois
The Assistant Restaurant Manager is someone who is passionate about food and customer service. They are a problem-
solver with strong work ethic and leadership skills. The Assistant Restaurant Manager understands that customer
satisfaction always takes priority but efficient restaurant operations make it possible. They are an experienced leader with a
goal to move up in the management field.
Resp
The Sales Supervisor works to provide outstanding customer service including information on
Buffalo Tours Product and travel destinations, to promote Buffalo Tours brand and create sales
Motivating the team
Preparing tour desks’ work schedules and amendments if necessary
Preparation of the overtime report (calculate the hours)
Communicating with all sales agents in order to receive their comments/suggestions
Participating in a weekly meeting with each agent
Suggesting improvements to Branch Manager
Supporting the Branch Manager with the implementation of changes (new procedures,
objectives or else, as well as update the information for tours, new products and quotation,
including eventually training)
Double checking the accuracy of quotations and service vouchers as well as P&L reports
• Contacted customers by phone and email in response to enquiries.
• Promptly resolved all customer requests, questions and complaints.
Meet with customers in personal and see what their interests are.
Answer Customers’ questions and provide them with the best choice.
Obtain customers information such as name, address, payment method, and save the data and orders into a consolidated database.
i spend the best part from my life in the university