Senior Digital ITSM Core Engineer
VOIS
Total years of experience :14 years, 5 Months
- Delivering Technical Assessments to Vodafone Local Markets to
improve SACM Process.
- Working with SAFE Agile framework.
- Participate at SAFE Agile ceremonies
- Lead New implementation & Migration at Google Cloud.
- Develop Scripts and Automation processes at Google Cloud.
- Lead UCMDB Deployment projects, define scope, identify
delivery plan, and manage the deliverables.
- Configure UCMDB Zones, Discovery jobs, reports, Views,
modeling, UD, UDA, Dashboards & ASM at CMS.
- Configure Integration Points to MF Solution & BMC Solution.
- Develop New CI Types and New Adapter for Custom integrations
at CMS.
- Lead Snow License Manager Deployment projects, define scope,
identify delivery plan, and manage the deliverables.
- Configure and develop Snow License Manager, Snow Inventory
and Snow Agents.
- Administrate and configure VAI projects
- Delivering Technical Assessments to key customers to evaluate
the use and technical of ITSM.
- Lead UCMDB Deployment projects, define scope, identify
delivery plan, and manage the deliverables.
- Configure UCMDB Zones, Discovery jobs, reports, Views and
modeling.
- Configure UD, UDA &ASM at CMS.
-Lead ITSM Deployment projects, define scope, identify delivery
plan, and manage the deliverables.
- Implement Forms and Workflows at SMA-SM / SMA-X and
Asset Manager
- Data Mapping and importing/exporting for Service Manager and
Asset Manager
- Configuring catalog items and related fulfillment processes
- Implement Change Management processes and identify
automation opportunities.
- Develop Automation Scripts for Robot Agent.
- Design / Integrate BVD Dashboards.
- Implement and administrate IBM OSS Tools:
* IBM TNPM:
- SNMP Configuration., Matrices designer & Build reports.
- MIBs Compiling, Threshold Configuration.
- Developed Perl scripts.
*IBM Control Desk (Maximo):
- Build forms and workflows.
- Troubleshooting ICD Issues.
- User Authentication & Grouping.
*IBM BPM:
- Installation BPM and WAS Server
- Configuration (Process Server, Process Center, WAS).
- Configure Workflow and Process.
- Implement and administrate Micro focus OSS Tools:
* UCMDB:
- Build Modeling, enrichment Rules and Discovery Criteria.
- Build and develop integration points at UCMDB
* SM:
- Build forms and workflows.
- Troubleshooting and log analysis SM Servers.
- Manage BDM Mapping and Scripts.
- Manage and enhancing Process designer using JS
- Good Knowledge about Micro focus products (NA, SIS, OBM).
- Unix (AIX - Solaris) Administration.
- Linux (RedHat) Administration.
- Develop and implement scripts and tools using (Bash - Perl -
Python - groovy - Java script).
- Work in Integration among OSS Tools.
- Carry out day to day administration work and Provides 24/7
support to running management OSS tools.
- Performs troubleshooting for technical aroused problems on both
network & system basis
- Moodle (Learning Management System).
- Odoo (Open ERP).
- Orange HRM.
- Sierra, Symphony (Library System) Installation, maintenance
&Administration.
- D-Space (Repository system) Administration.
- Development (PHP, Perl, HTML, CSS & JavaScript)
- SQL Developer and Administrator.
- Provide trainings for Naseej's clients.
- Installation & maintenance 3M Products (RFID - EM).
- Responsible for supporting & troubleshooting client’s issues for
symphony, Sierra & 3M products.
- Communicate with API’s.
- Communicate with Servers (UNIX - Windows - Linux).
- Linux Ubuntu (10.10 - 12.04) Administration.
- Perl Development
- MySql Database Manager & SQL Developer.
- PHP Development ( PHP, HTML & CSS)
- (CMS, Library System, EZProxy, MediaWiki &Survey System)
Develop, Customization & Administration
- Upon Request.
Thesis Preparation. Subjects: A Zero-Shot Learning approach for Arabic Text Classification.
NLP, Computation theory, Neural Network, Machine Learning, Multi agent system, Fuzzy Logic
Information Science, Databases, Library Science