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تم إلغاء حظر المستخدم بنجاح
Mohamed Ali, ISLAMIC Finance Executive

Mohamed Ali

ISLAMIC Finance Executive·Abu Dhabi Islamic bank

الإمارات العربية المتحدة

بكالوريوس, Tourism & Hotels

الخبرة العملية

مجموع سنوات الخبرة: 6 سنوات, 1 أشهر

ISLAMIC Finance Executive

ديسمبر 2014 - يناير 2016

Abu Dhabi Islamic bank

دبي، الإمارات العربية المتحدة

ديسمبر 2014 - يناير 2016

* Approve loans within specified limits, and refer loan applications outside those limits to
management for approval.
* Meet with applicants to obtain information for loan applications and to answer questions
about the process.
* Analyze applicants' financial status, credit, and property evaluations to determine feasibility
of granting loans.
* Explain to customers the different types of loans and credit options that are available, as
well as the terms of those services.
* Obtain and compile copies of loan applicants' credit histories, corporate financial statements,
and other financial information.
* Review and update credit and loan files.
* Confer with underwriters to aid in resolving mortgage application problems.
* Negotiate payment arrangements with customers who have delinquent loans
Front-Disk Up selling

مجال الشركة:
البنوك
الدور الوظيفي:
المحاسبة والتدقيق

Business Development Executive CUM CUSTOMER SERVICE

أغسطس 2013 - ديسمبر 2014

Starwood Hotels and Resorts Worldwide, Inc

الإمارات العربية المتحدة

أغسطس 2013 - ديسمبر 2014

* Greet, register, and assign rooms to guests of hotels or motels.
* Verify customers' credit, and establish how the customer will pay for the accommodation.
* Contact housekeeping or maintenance staff when guests report problems.
* Issue room keys and escort instructions to bellhops.
* Keep records of room availability and guests' accounts, manually or using computers.
* Perform bookkeeping activities, such as balancing accounts and conducting nightly
audits.
* Compute bills, collect payments, and make change for guests.
* Record guest comments or complaints, referring customers to managers as necessary.
* Review accounts and charges with guests during the checkout process.
* Transmit and receive messages, using telephones or telephone switchboards.
* Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
* Answer inquiries pertaining to hotel services, guest registration, and travel directions, or
make recommendations regarding shopping, dining, or entertainment.
* Date-stamp, sort, and rack incoming mail and messages.

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
المبيعات

Retail sales advisor

مارس 2012 - يوليو 2013

Vodafone

الإسكندرية، مصر

مارس 2012 - يوليو 2013

Achieved whole 2012 target within 9 months & 2013 target till date of leaving.
Roles & Responsibilities:
* Provide Vodafone Egypt High customers with all required information related to the service.
* company products and services with delighting them with a superior customer service.
* Providing guidance in areas of professional matters as requested or needed.
* Applying FCR concept for all customers inquires.
* Prioritizing and achieving multiple tasks, establishing and meeting deadlines.
* Follow up all customers related issues and provide timely feedback to Vodafone Egypt
* High Customers.
* Adhere to Customer Operations Department policies and procedures.
* Provide customers with superior recommendations and actions.

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Sales Executive

يناير 2010 - فبراير 2011

CAR GATE AUTOMOTIVE

مصر

يناير 2010 - فبراير 2011

* Selling both new and used cars as well as finance and related product.
* Selling and promoting Finance, Insurance products and Paint Protection.
* Demonstrating vehicles to customers, including taking them for drives.
* Reporting to the vehicle Sales Manager on activities, reviews and analyses.
* Meeting customers face to face and holding sales discussions with them.
* Writing up sales contracts.
* Representing the company at trade exhibitions, events and demonstrations.
* Negotiating the terms of a sales agreement and closing sales.
* Following-up in-bound telephone enquiries, walk in prospects and emails enquiries.
* Arranging appointments via Internet Leads.
* Preparing car purchase packages.
* Cold calling up qualified sales prospects.
* Delivering vehicles to customers.
* Liaising with the showroom body shop to ensure that vehicle repairs are carried out quickly.

مجال الشركة:
التعليم الابتدائي والإعدادي والثانوي
الدور الوظيفي:
المبيعات

Sales Executive

يناير 2009 - ديسمبر 2009

Acacia Resort Club

الإسكندرية، مصر

يناير 2009 - ديسمبر 2009

• react promptly to guests’ requirements and inquires
• Actively listen and resolve guests’ complaints
• Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
• Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
• Promote all amenities, conveniences and programs offered
• Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
• Appraise team’s performance and produce reports
• Examine activities logbook, assign tasks appropriately and implement control schedule daily
• Ensure and provide flawless, upscale, professional and high class guest service experiences
• Analyze customer feedback and provide strategic direction to continuously improve overall rating
• Respond to guests needs and anticipate their unstated ones

مجال الشركة:
السلامة والبيئة
الدور الوظيفي:
المبيعات

التعليم

Faculty of Tourism & Hotels, Alexandria UniversityAl-Sadat High School

يناير 2011

يناير 2011

بكالوريوس، Tourism & Hotels

مصر

arab academy for science and technology and maritime transport

أكتوبر 2010

أكتوبر 2010

دبلوم، business administration

مصر

Skills

Banking
Expert
Banking
Expert
Hospitality
Expert
Hospitality
Expert
Automotive Sales
Expert
Automotive Sales
Expert
Customer Service
Expert
Customer Service
Expert
Sales
Expert
Sales
Expert
CLOSING
Expert
CLOSING
Expert
COLD CALLING
Expert
COLD CALLING
Expert
CONTRACT MANAGEMENT
Expert
CONTRACT MANAGEMENT
Expert
EXHIBITIONS
Expert
EXHIBITIONS
Expert
FINANCE
Expert
FINANCE
Expert
INSURANCE
Expert
INSURANCE
Expert
NEGOTIATION
Expert
NEGOTIATION
Expert
PINTURA
Expert
PINTURA
Expert
REPAIR
Expert
REPAIR
Expert
REPORTS
Expert
REPORTS
Expert
Banking
Expert
Banking
Expert
Hospitality
Expert
Hospitality
Expert
Automotive Sales
Expert
Automotive Sales
Expert
Customer Service
Expert
Customer Service
Expert
Sales
Expert
Sales
Expert

اللغات

العربية
متمرّس
الانجليزية
متمرّس