Operation & Business Development Manager
Softech Trading W.L.L
مجموع سنوات الخبرة :20 years, 9 أشهر
• Develop and implement operational policies, collaborating with stakeholders for alignment.
• Provide visionary leadership, making pivotal decisions to drive organizational growth and success.
• Lead business development efforts, identifying and nurturing new markets while enhancing sales performance.
• Set clear goals and targets for the business development team, ensuring alignment with organizational objectives.
• Foster a culture of continuous improvement and skill development, supporting team members to excel in their roles and contribute effectively to overall operations.
• Performed under the direction of senior LC officers, coordinating daily LC activities and liaising with insurance companies for goods safety.
• Efficiently processed LC transactions for advising, confirmation, amendments, and cancellations, ensuring compliance with authorization requirements.
• Managed end-to-end card processes in AMU and Cash Card Operations, including VSA account creation and credit card application reviews.
• Coordinated inter-departmental training and quality improvement efforts, liaised with client companies for payroll card issuance.
• Handled vendor coordination tasks, managed stock orders, ensured product quality, and facilitated card orders to prevent delays.
• Recognized as a Mashreq Superstar and esteemed member of the Mashreq Superstars Club,
achieving outstanding sales targets and exceeding expectations.
• Successfully managed high net worth clients with finesse, ensuring their satisfaction and fostering long-term relationships.
• Maintained meticulous daily activities and reports, demonstrating a commitment to accuracy and efficiency in documentation.
• Proactively provided exceptional customer service, resolving complaints promptly and effectively, resulting in increased client satisfaction.
• Mentored and guided team members to excel, facilitating their achievement of individual and collective targets through collaboration and support.
• Played a pivotal role in onboarding high-profile organizations with Mashreq, leveraging strategic partnerships and business development skills to drive growth and success.
• Achieved sales objectives while maintaining high service standards.
• Conducted proactive sales and marketing calls, securing meetings with potential clients.
• Implemented follow-up strategies, sending marketing materials and making regular calls to nurture client relationships.
• Initiated and maintained interactions with prospective and existing clients, driving new business growth.
• Delivered persuasive client presentations, highlighting product value propositions effectively.
• Directed efforts to enhance the customer experience, resulting in increased satisfaction and loyalty.
• Orchestrated sales promotions to meet and exceed expected sales targets.
• Regularly reviewed and enhanced personal productivity to drive ongoing improvement.
• Ensured meticulous maintenance of daily activities and comprehensive reporting.
• Cultivated strong and enduring relationships with customers to foster loyalty and satisfaction.
• Elevated to the role of Team Leader, assuming responsibility for overseeing all sales activities.
• Exercised comprehensive control over sales operations and provided supervision to sales officers.
• Established clear goals and objectives for the sales team to drive performance and success.
• Managed both institutional and non-institutional sales efforts to maximize revenue opportunities.
• Conducted thorough performance analyses for all sales officers to identify areas for improvement and optimization.
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