IT Support Analyst
SARA General Trading
Total years of experience :11 years, 6 Months
# IT Infrastructure Design / Support / Maintenance
# Planning and Designing IT Infrastructure for New Showrooms and Offices
# Physical Setup of Cisco Meraki Firewalls and related accessories .
# Configuring Aruba Access Points (IAP303 and IAP305)
# Involved in getting Proposals and Purchasing IT Materials
# Providing End User Support related to Computers / Laptops / and other IT Peripherals
# Assigning User Tickets to concerned Department or Personnel in Servicenow Express .
Installing and Maintaining OS:Windows Xp, Windows 7
Detecting and Resolving Issues in Network Devices such as Switches, Hubs, Modems.
Troubleshooting Hardware Issues.
Troubleshooting TCP/IP Issues.
Detecting and Resolving Connectivity Issues(Includes Local Sharing)
Working on Windows DHCP, DNS, Recovery Console and Registry Tools.
Windows Services Analysing.
Detecting Anti-Virus Issues.
Remote Support via Teamviewer and Ammy Admin
B.E in Electronics & Communications from Anna University, [69.3%] Nov 2011.
HSC Passed in First class [72%] from Tan Academy Matriculation Hr.Sec.School, Tamil Nadu, INDIA
SSLC Passed in First class [73%] from Tan Academy Matriculation Hr.Sec.School, Tamil Nadu, INDIA
