Operations Manager, Magrabi Hospital, Jeddah
Magrabi Hospitals and Centers
Total years of experience :37 years, 2 Months
• Managed daily operations for hospital consisting of 70 inpatients beds; with an average of 50 surgeries a day; 300 outpatients daily; and 400 medical and paramedical employees
• Coordinated operations of multidisciplinary departments (including Medical Records, Biomedical, Laboratories, Infection Control, FMS, Utilities, and Medical IT) to work cooperatively for effective patient care
• Trained, monitored, and evaluated medical staff
• Oversaw development and maintenance of policies and procedures related to patient care; human resources; safety and infection control protocols; inventory control; morbidity and mortality investigation; and quality improvement
• Implemented regional and international standard measures and indicators of healthcare quality management in accordance with the Saudi Healthcare Board and Joint Commission Association International Accreditation Board
• Implemented and supported electronic medical record system project in all 17 branches of Magrabi hospitals and centers
• Conducted medical and pharmaceutical auditing including morbidity and mortality; sentinel events; physicians' performance evaluations; international patients safety goals monitoring; operating rooms utilities; medication consumption and medication errors monitoring; adverse drug reaction monitoring; and facilities/maintenance system controls
• Conducted pre-operative medical assessments and managed process of all surgeries
• Managed critical care of high risk cases, most with advanced diabetic retinopathy accompanied by cardiovascular and renal complications
• Directed administrative and medical functions of Emergency Department, as well as the training programs of ER staff in emergency medical procedures
• Served as staff physician including for the immunization program of 400 medical and paramedical workers
• Monitored research, study, and the Infection Control field according to the C.D.C. Standards as Chairperson of the Infection Control Committee
• Oversaw research, updating of policies and procedures, and the hospital formulary of drugs, as Chairperson of the Pharmacy and Therapeutic Committee
• Served as member of Medical Executive Committee, Morbidity and Mortality Committee, Quality Improvement Committee, applying all QI Models as Rapid Fix and FOCUS-PDCA
• Conducted educational programs for medical and nursing staff through the Continuing Medical Education Hospital's Program and the Jeddah Diabetes Club
• Contributed to the Quality Improvement Program and participated in maintaining the hospital’s recognition as the best hospital in MRQP (Makkah Region Quality Program)
• Contributed to assuring standards were met for accreditation and reaccreditation by Joint Commission International Association
• Extensive, international experience providing medical care with specialties in the areas of internal medicine, diabetes, and healthcare operations management
• Thorough knowledge of international standard measures and indicators for healthcare quality management, and of medical and pharmaceutical auditing procedures
• Proven leadership skills in diverse situations, including management of multidisciplinary teams as well as chairperson roles in Infection Control, Pharmacy and Therapeutic, and Quality Improvement Committees
• Highly skilled educator of medical, emergency, and nursing personnel as a clinician and lecture, and of the public as a media spokesperson
• Excellent administrative skills including in the implementation of electronic medical record systems; monitoring of patient safety controls and facilities maintenance system controls; and participation in hospital accreditation and reaccreditation procedures
• Demonstrated communication and interpersonal skills with patients, colleagues, medical and support staff, students, and representatives of international medical organizations
• Member of Professional Section of the American Diabetes Association with publication record related to diabetes management
• Languages: Arabic and English
Hospital Operations Manager
Magrabi Eye and Ear Hospital Jeddah, Saudi Arabia 2012-present
• Managed daily operations for hospital consisting of 70 inpatients beds; with an average of 50 surgeries a day; 300 outpatients daily; and 400 medical and paramedical employees
• Coordinated operations of multidisciplinary departments (including Medical Records, Biomedical, Laboratories, Infection Control, FMS, Utilities, and Medical IT) to work cooperatively for effective patient care
• Trained, monitored, and evaluated medical staff
• Oversaw development and maintenance of policies and procedures related to patient care; human resources; safety and infection control protocols; inventory control; morbidity and mortality investigation; and quality improvement
Regional Quality Management Officer
Magrabi Hospitals and Centres (Gulf Region) Jeddah, Saudi Arabia 2010-2012
• Implemented regional and international standard measures and indicators of healthcare quality management in accordance with the Saudi Healthcare Board and Joint Commission Association International Accreditation Board
• Implemented and supported electronic medical record system project in all 17 branches of Magrabi hospitals and centers
• Conducted medical and pharmaceutical auditing including morbidity and mortality; sentinel events; physicians' performance evaluations; international patients safety goals monitoring; operating rooms utilities; medication consumption and medication errors monitoring; adverse drug reaction monitoring; and facilities/maintenance system controls
477 Skyline Avenue 519-859-0217
London, Ontario N5X 4L2 mmomarkm@hotmail.com
PROFESSIONAL EXPERIENCE (Continued)
Internist/Physician, Diabetologist, Chief of Internal Medicine and Diabetes, Director of Emergency Department
Magrabi Eye Specialty Hospital Jeddah, Saudi Arabia 1993-2011
• Conducted pre-operative medical assessments and managed process of all surgeries
• Managed critical care of high risk cases, most with advanced diabetic retinopathy accompanied by cardiovascular and renal complications
• Directed administrative and medical functions of Emergency Department, as well as the training programs of ER staff in emergency medical procedures
• Served as staff physician including for the immunization program of 400 medical and paramedical workers
• Monitored research, study, and the Infection Control field according to the C.D.C. Standards as Chairperson of the Infection Control Committee
• Oversaw research, updating of policies and procedures, and the hospital formulary of drugs, as Chairperson of the Pharmacy and Therapeutic Committee
• Served as member of Medical Executive Committee, Morbidity and Mortality Committee, Quality Improvement Committee, applying all QI Models as Rapid Fix and FOCUS-PDCA
• Conducted educational programs for medical and nursing staff through the Continuing Medical Education Hospital's Program and the Jeddah Diabetes Club
• Contributed to the Quality Improvement Program and participated in maintaining the hospital's recognition as the best hospital in MRQP (Makkah Region Quality Program)
• Contributed to assuring standards were met for accreditation and reaccreditation by Joint Commission International Association
Internist
Gamal Abdul Naser Hospital Alexandria, Egypt 1989-1993
• Acted as registrar for General Intensive Care Unit dealing with 8 beds of general critical care medicine and 2 beds of coronary care medicine, with subspecialties of diabetes and cardiovascular diseases
• Assessed patients and determined intervention needed including cardiopulmonary resuscitation, central line application, and temporary pace maker intervention
• Completed administration activities as duty hospital administrator
Diabetes Update Shulich School of Medicine and Dentistry Western University London, Ontario 2010 Saudi Society of Family Medicine Jeddah, KSA 2009 Preceptorship Program on Hypertension St. George’s Healthcare London, UK 2010 Gastro 2009 UEGW/WCOG (United European Gastroenterology Week/World Congress of Gastroenterology) St. George’s Healthcare London, UK 2010 19th and 20th World Diabetes Congress McGill University Health Centre Montreal, Quebec 2009 Cape Town, University Hospital Cape Town, South Africa 2006 UEGW (United European Gastroenterology Week) Vienna Gastroenterology Institute Vienna, Austria 2008 Hypertension Berlin 2008 Berlin Health Institute Berlin, Germany 2008 Intensive Review of Diabetes Course George Washington University Washington, DC 2007-2008 63rd, 64th, 65th and 66th Scientific Sessions of American Diabetes Association George Washington University Washington, DC 2006 Diabetes Association San Diego, California 2005 Diabetes Association Orlando, Florida 2004 Diabetes Association New Orleans, Louisiana 2003 40th and 41st Annual Meeting of the European Association for the Study of Diabetes City University Athens, Greece 2005 Munich Diabetes Centre Munich, Germany 2005 Vascular Complications in Diabetes Saudi Society of Family Medicine Jeddah, KSA 2005 Jeddah National Diabetes Symposium Saudi Society Family Medicine Jeddah, KSA 2005 Hospital Infection Control Training Saudi Society of Family Medicine Jeddah, KSA 2004 74th European Atherosclerosis Congress Sevilla Atherosclerosis Society Sevilla, Spain 2004 4th FRCS (Fellowship of Royal College of Surgeons) Preparatory Course for FRCS Examination in Ophthalmology Saudi Society of Family Medicine Jeddah, KSA 2004 5th Pan Arab Congress on Endocrinology Saudi Society of Family Medicine Riyadh, Saudi Arabia 2004 Basic Cardiac Life Support Course Saudi Society of Family Medicine Jeddah, Saudi Arabia 2004 The Challenge of Treating Dyslipidemia in Diabetes New Orleans Diabetes Institute New Orleans, Louisiana 2003 Partnership for Prescription Assistance Course Access Medical Group New Orleans, Louisiana 2003 Evaluation in Gastroenterology Workshop Limassal Medical Centre Limassal, Cyprus 2002 Doppler Application Course in Peripheral Arterial Disease Jeddah National Hospital Jeddah, KSA 2001 Advanced Cardiac Life Support Course Jeddah National Hospital Jeddah, KSA 1999 Gastrointestinal Endoscopy Course Jeddah National Hospital Jeddah, KSA 1998 MEDIA PARTICIPATION Medical Consultant for "The Diabetologist" magazine ("which is the first and the only healthcare/diabetes specialized monthly magazine in the Middle East targeting both medical and public communities"), 2011-present Guest Expert on MBC FM radio programs ''Physician on live'' and ''Medicine Secrets'', providing information and discussing issues related to medical and public health issues PUBLICATIONS "Diabetic Dyslipidemia" a colossal charges within your capabilities. Modern Medicine, 52-58, Vol. 22, December 2005. Cholesterol Lowering: a Critical Consideration in Patients with Diabetic Dyslipidemia Assay. Modern Medicine, 56 – 57, Vol. 21, November 2004 Serum Magnesium and Its Relations to Diabetic Retinopathy in NIDDM, Thesis, Master’s Degree Faculty of Medicine, Alexandria University, 1992
ACLS (Advanced Cardiovascular Life Support) Provider Certification Saudi Heart Association (American Heart Association) Jeddah, Saudi Arabia 1999 EDUCATION AND QUALIFICATIONS (Continued) Master's of Internal Medicine Degree