Network Engineer Technical Support
Automation Vision LLC
مجموع سنوات الخبرة :7 years, 5 أشهر
Successfully led and executed critical business initiatives, including product launches and process improvements, resulting in a 20% increase in operational efficiency.
Optimized network bandwidth and server load by implementing new replication models and network topology, leading to a 30% reduction in data transfer latency.
Proactively collected and analyzed data from multiple sources, providing valuable insights and data-driven recommendations that contributed to a 15% improvement in network performance and stability.
Preparing daily Data Centre checklist reports, Backup and Storage Reports.
Monitoring critical services like DHCP, DNS, Intranet, Internet and other critical applications
Worked on different monitoring tools like Wireless Control System (WCS), Cisco Works
Configuring the VLAN
Supervised completion of projects and daily duties, and assigned tasks to team members according to ability
Encouraged team to work together and resolve interpersonal conflicts
Streamlined office operations by developing and implementing effective IT-related processes, resulting in a 25% reduction in response time for resolving employee IT issues.
•Successfully managed and maintained the IT infrastructure for multiple departments, ensuring 99% uptime for critical systems and applications.
•Proactively identified opportunities for office management improvements, leading to a cost saving of 15% on office supplies and equipment purchases through efficient tracking and vendor negotiation.
•Assisted other Tabby employees with general IT-related tasks on daily basis.
•Developed office policies and procedures and ensure they are implemented properly.
•Identified opportunities for IT-related processes and office management improvements.
•Managed the new joiners/leaves accounts.
•Assisted with office management and maintenance, and ordering of office supplies, equipment, and tracking of expenses.
Provided technical support to end-users, achieving a 95% customer satisfaction rate by effectively identifying and resolving a wide range of technical issues.
Implemented robust security measures, resulting in a 40% reduction in data breaches and ensuring the protection of user data and remote access.
Led the design and development of software systems for computer control, enhancing system efficiency by 30% and optimizing overall network performance.
Managed and led the Networking Team
Actively participated in the design and implementation of gameplay features
Successfully designed and implemented new computer systems, resulting in a 20% improvement in processing speed and system reliability.
•Led a team in troubleshooting and repairing computer hardware and peripherals, achieving a 90% success rate in resolving technical issues promptly.
•Developed and executed a comprehensive maintenance schedule, reducing system downtime by 25% and ensuring optimal performance and longevity of computer equipment.
•Managed and coordinated the NOC team
•Coordinated the duty shift table for the NOC operations
Spearheaded the successful implementation of a network upgrade project, increasing data transfer speeds by 50% and enhancing overall network reliability.
Implemented robust security measures, including firewall configurations and intrusion detection systems, resulting in a 30% reduction in security incidents and improved protection against cyber threats.
Led a cross-functional team to troubleshoot and resolve complex network issues, resulting in a 40% decrease in network downtime and ensuring uninterrupted business operations
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