Customer Service Representative
Americana Group
مجموع سنوات الخبرة :16 years, 4 أشهر
• Work’s customer service at Americana (call center-Hardees)
• Data entry.
• Order taker.
• Handel customers’ needs.
• Sell products and place customer orders in the computer system.
• Assist customers with menu selection and answer all questions in a respectful and patient manner.
• Repeat customer orders for accuracy before entering them into the Point of Sale System.
• Provide product and service information to customers.
• Solving problems
• Ending banking transactions.
• Ending office transactions.
• Ending reservations transactions at hotels.(Arab nationalities)
• Ending all office duty
project 6 month work as:
technical support
Handel software error
• Using various computer packages
• Photocopying and printing.
• Maintaining filing systems.
• Preparing reports for manager
• Work’s customer service at Americana (call center-Hardees)
• Data entry.
• Order taker.
• Handel customers’ needs.
• Sell products and place customer orders in the computer system.
• Assist customers with menu selection and answer all questions in a respectful and patient manner.
• Repeat customer orders for accuracy before entering them into the Point of Sale System.
• Provide product and service information to customers.
• Kantar media International media department:
Job responsibilities:
• Work as operator TV monitoring since May 2011 until now.
• • Analyses and classification the Satellite channels included data entry.
• Handling system error.
Classification programs of channels.
Classification spots of channels.
• Handling system error.
Correct and fix mistakes of data
• Managing customers Arrival& Departure.
• Solving customer's problems.
• Handling customer's complaints.
• Checking in and out for customers in the Hotels.
• Responsible for Transfer customers.
• Sending E-mails and faxes.
• Egyptian Company for touristic projects (Americana-KFC) (2006 - 2009)
Job responsibilities:
• Work as cashier& customer service and crew trainer:
• Maintain sanitation, health, and safety standards in work areas.
• Clean food preparation areas, cooking surfaces, and utensils.
• Verify that prepared food meets requirements for quality and quantity.
• Cook and package batches of food, such as fried chicken, to order or kept warm until sold
• Customer service responsibilities include greeting customers.
• Taking orders.
• Serving customers and preparing food.
• Completing customer transactions on the cash register.
• Assist manager for instructing new employees on how to perform their job duties. As a crew trainer.
• Assist new employees in learning the best practices and requirements of their job.
social worker
لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.