Senior IT Support Engineer
Heyce Technologies
مجموع سنوات الخبرة :9 years, 7 أشهر
• Installation, configuration and troubleshooting of attendance software
• Configuration of Attendance device & Access control software system
• Troubleshooting Networking services
• Managing the cloud servers and cloud attendance software systems of the clients
• Migration of attendance software for local to the cloud system
• Managing, troubleshooting & configuration of the CCTV system for the clients via Hikvison portal
• Installation & configuration of Access control systems
• Providing total user level technical support for the clients
• Deploying New cloud servers for the clients as per client requirements
• Installation & Managing payroll Software
• Attending meeting and provide best solution as per clients requirements
• Installation & configuration of Anti-virus software
• Scheduling Day to day installation tasks
• Managing inventory
On-site Project - Eskan Bank
Backup Administrator
Core Banking System Administrator (ICBS - Integrated Computerized Banking System)
MYSIS Equation (IBM AS400) Administrator
Creating users, groups and policies in Core Banking System.
Controlling and Granting Users Access Level in Core Banking System.
Running End of Day in Core Banking System.
Troubleshooting and Managing Issues with Core banking Support Team remotely.
Managing Bank Branches and branch users in Core banking system remotely.
Creating and Managing Backup jobs.
Scheduling Backup jobs, Monitoring failed backup jobs and troubleshoot the issues.
Changing daily, weekly and monthly backup tapes.
Restoring Backup data according to the request.
Monitoring and managing the replication of Backup data in DR site.
Managing and Troubleshooting Data Domain Storage System.
Monitoring Servers.
Windows Deployment.
Providing total user level technical support.
Troubleshooting the laptop and desktop Problems using remote support.
Installation & Troubleshooting of windows
Assembling and Troubleshooting desktop
Providing total user level technical support
Configuration of network Printers
Troubleshooting Laptop and Desktop Problems
Basic JAVA Testing
MySQL Database