محمد رجب

• Deliver technical labs and practical sessions for undergraduate students in Information Systems
and Data Analytics courses.
• Mentor and coach 100+ students in practical applications of basic Python scripting, SQL
database design, and management systems.
• Collaborate with faculty members to evaluate student projects and update course curricula to
align with current industry data trends.

• Develop and deliver comprehensive Power BI training curricula covering data connection,
modeling (DAX), visualization, and service administration for corporate teams.
• Design tailored course materials (presentations, lab exercises, and data sets) catering to
beginner and advanced corporate users.
• Provide personalized coaching to accelerate the adoption of data-driven decision-making
capabilities within enterprise organizations.

• Managed high volumes of incoming technical chats and phone escalations daily, identifying root
causes to maximize client satisfaction and retention.
• Delivered accurate and comprehensive technical information using established CRM platforms,
tracking tools, and ticketing processes.
• Resolved and managed critical customer complaints, performing necessary technical follow-ups
to confirm satisfactory closure.

• Diagnosed and resolved complex technical infrastructure issues, guiding global customers with
step-by-step solutions via phone, email, and chat.
• Built sustainable relationships of trust with enterprise customer accounts through open,
proactive, and interactive communication.
• Certified through the Amazon Momentum Academy across multiple tracks including Workflow
Analyst, Quality Assurance, and Team Management.

• Managed and maintained corporate network environments (TCP/IP, wireless configurations,
DNS) to maximize technology uptime.
• Provided full technical hardware and software support, including imaging, deploying, and
staging end-user devices.
• Developed and maintained the corporate WordPress website and managed the configuration of
internal CCTV security systems.