Mohamed Raizdeen

• Manage complex executive calendars and coordinate cross-functional meetings across multiple time zones, ensuring seamless
scheduling and consistent virtual communication.
• Oversee customer service operations by managing inquiries, ensuring timely responses within SLA expectations, and maintaining
communication quality through detailed review and follow-up.
• Coordinate logistics with external vendors and fulfillment partners, including shipment tracking, sample distribution, and proactive
escalation of delivery delays or operational issues.
• Support business development and outreach initiatives by compiling targeted prospect lists, tracking engagement activities, and assisting
with sample distribution to strategic contacts.
• Maintain operational systems and digital platforms through accurate data entry, inbox management, project tracking updates, and
professional social media presence management.

• Generated 100+ qualified leads in the first month through personalized outbound campaigns via LinkedIn, email, and cold calling,
targeting DevOps and cloud-native prospects.
• Increased lead-to-demo conversion rate by 25% by identifying key decision-makers across Europe and APAC and tailoring outreach to
their technical challenges.
• Booked and coordinated 30+ product demos in collaboration with sales engineers, directly contributing to pipeline growth.
• Maintained and optimized the sales funnel using HubSpot and Odoo CRM, improving data accuracy and tracking efficiency by 40%.
• Shared competitive insights and buyer objections during weekly global sales syncs, contributing to a 15% improvement in messaging
and outreach strategy.

• Maintained a 22% sales conversion rate by upselling premium support packages.
• Handled 60+ daily inbound calls and live chats, achieving a 95% first-call resolution rate and significantly improving customer
satisfaction.
• Mentored 5+ junior agents, boosting their call quality scores by an average of 18%.
• Partnered with QA and product teams to identify recurring issues, leading to scripting improvements that reduced repeat queries by 15%.

• Led a team of 20+ customer service representatives, setting KPIs, conducting weekly coaching, and implementing an incentive program
that boosted productivity by 17% and agent engagement by 22%.
• Managed daily operations across voice and non-voice channels, ensuring 98% SLA compliance while handling 150+ customer
interactions and reducing escalations by 30%.
• Served as communication bridge between operations and the clients offshore team, delivering weekly reports that drove a 10%
cost-saving process optimization.

• Led a pilot project delivering 3, 000+ online math tutoring sessions to U.S. students over 12 months.
• Conducted competitive research to refine delivery strategy, improving session completion rates by 25%.
• Collaborated with capacity management to forecast monthly demand and meet KPIs with 98% accuracy.

• Managed 70+ operations staff and optimized workflows across two business units.
• Implemented performance frameworks that improved team metrics by 22% quarter-over-quarter.
• Supported operational leadership by initiating automation improvements for internal reporting.

• Led a team of 50+ with a focus on operational delivery and real-time reporting improvements.
• Reduced admin processing time by 20% by optimizing SOPs and shift management protocols.

• Delivered 500+ one-on-one online math tutoring sessions, maintaining a 4.8/5 student feedback score.
• Tracked individual progress and tailored lessons for 40+ students to improve academic outcomes.

• Generated 150+ qualified B2B leads and closed high-value sales deals for international training events.
• Achieved monthly revenue targets with a 35% conversion rate across email and cold call campaigns.

• Processed 1, 200+ medical claims with 98% accuracy, ensuring timely billing for U.S. clients.
• Coordinated between the billing team and insurance providers to reduce claim rejections by 15%.