Senior System Administrator
EMP
Total years of experience :15 years, 5 Months
Windows Server 2008, 2012, AD, DNS, DHCP, GPO, Office365, Print server, File server and SC DPM.
Citrix XenApp installation, Configuration, Publishing applications and Configure new policies.
Atlassian JIRA service desk tool and Confluence team collaboration tool administration.
Entrust second factor authentication SW administration.
Installation and maintenance of all systems within EMP environment.
Deploy latest patches to workstations and servers using GFI.
Manage Engine AD manager, AD audit plus.
Backup and restore using SSR utility.
Deliver KPIs and monthly reports.
Coaching junior Engineers.
Deliver IT applications training to EMP clients.
Producing documentation on operational, system and user procedures & guidelines.
VMware vSphere 5.5 administration.
Coaching junior Engineers.
Active Directory users and groups management.
Provide 1st line support on monitoring and maintaining physical environment.
Following diagrams and the written instructions to repair a fault or set up a system.
Escalate complex problems to 2nd line support team.
Install and configure computer systems within agreed policies/procedures, diagnose hardware/software, Operating system, applications and network faults.
Resolve and correct problems, incidents and providing resolution either over the Service desk tool, phone or face to face in a timely and efficient manner or escalating if necessary to the appropriate team then following up incidents and closing request after make sure satisfying the affected staff.
Installation and maintaining of peripherals, such as printers and scanners.
Handle problems with 3rd parties.
Mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits.
Installing and configuring computer hardware operating systems and applications.
Monitoring and maintaining computer systems and networks.
Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
Replacing parts as required.
Providing support, including procedural documentation and relevant reports.
Following diagrams and written instructions to repair a fault or set up a system.
Supporting the roll-out of new applications.
Setting up new users' accounts and profiles and dealing with password issues.
BSC.Computer Science