IBM ECM / BPM system Consultant
Tamkeen Technologies
Total years of experience :15 years, 11 Months
Administrating FileNet P8 products: Content Engine, Process Engine, Workplace in HA mode.
Support Document Management system for Administrative communication services division.”Moamlat”
Implementing FileNet products patches and upgrades.
Provide administrative and architectural support to FileNet applications.
Support developers in troubleshooting the issues.
Support architects in capacity planning, gathering data for key architectural issues and finding bottlenecks in the system.
Preparing Technical Proposals for client service requests.
Performing migration activities.
Support FileNet application testing activities like Performance Testing.
Auditing hardware and software compatibility and provide the IBM license information document.
Design requirements for server infrastructure, storage area network, Data Centre and Data Network to provide Data, Telecommunications and Computing services and facilities.
Install and maintain windows based server.
Maintain and manage failover cluster of Active Directory on Windows Server 2008.
Manager AD Users, Groups and permissions.
Configure and manage Group policies for computers and Workstations.
Manage DHCP.
Add firewall rules, Manage Microsoft Exchange Server, purchase IT equipment and manage contracts with ISP companies, Develop and design Employees Custodians database system.
Responsible for providing all technical aspects and activates related to design and delivery of systems and services for the project.
provide labor estimation for commissioning /programming in alignment with Engineering team.
Prepare Development, preproduction and production servers .
Responsible to Implement Oracle Database depend on system requirements.
Implement IBM Filenet V5.0 (Content engine, process engine and application engine ) in HA (High Avability) Environment.
Configure Content engine object stores, document classes and security policies to meet the business requirements.
Implement WebSphere Application Server Network Deployment V.7 (WAS).
Capture, define, document, and maintain IBM Filenet BPM based process models.
Create and manage allied process documentation including business requirements, use case documentation and test plans; ensuring all required process documentation is accurate, correctly detailed, maintained and organized in the appropriate repository.
Deliver presentations to clients and other staff, often requiring clear and persuasive explanation of complex processes to a non-technical audience.
Configure IBM Datacap v8.0 to streamline the capture, recognition, and classification of business documents and to quickly and accurately extract important information from those documents for use by business users and in applications.
Analyze the business requirements and provide the technical consultation.
Set the technical design, project scope statement and share it with the other technical team members.
Participate in all phases of product installation & implementation cycle: from product definition and design, through implementation, debugging, testing and support.
Work with the development teams to resolve issues and deploy fixes.
Implement product roll-outs to customers.
Adhere to architectural guidelines/standards and delivery discipline processes.
Support customers and make sure services available and continuity.
Achieve Technical Certification as per plan.
Install, configure, and upgrade IBM “ECM” FileNet system in two clients: Egyptian Natural Gas, Abu Dhabi bank.
Prepare IBM FileNet training materials for Ebla new employees.
The job has been very informative in the field of customer care using both the phone and through E- Mails. Multi-tasking is a key skill that I have acquired in my work.
Provide Technical Support for D-Link products (Routers-VPN Routers-Switches-IP Cameras - Access
Points).
Trained on various linux platforms (Redhat and Ubuntu) . Coordinated with IT Engineers, help desks, and data source teams in a 24x6 availability environment. Support tasks involved work with IBM servers, DB2 databases, WebSphere products, and Brio Enterprise reporting tools.
• Participate in Building a new LAN network between the “Qatamyea branch” and “Tohra
branch”.
• More privileges, Accomplished in setting and meeting deadlines, planning and developing methods for computerizing a range of business tasks.
• Troubleshooting, administration and support of Windows server 2003 and MS Exchange on
Dell hardware at all levels.
• Maintain WAN Networks.
• Managing the email system (Microsoft office outlook) and ensuring the appropriate level of anti-virus protection.
• Printing Administrator.
GPA: Good Graduation Project: Contributed into team to Implement & Design Faculty of Computer and Information Systems Website using PHP 5 and SQL Server 2005. Provide technical support for usability issues and critical site problems, as needed. Graduation Project GPA: Excellent