Configuration Management Officer
Itworx
مجموع سنوات الخبرة :1 years, 0 أشهر
• Deliveries of build and releases
• Grand access right to team members
• Plan for configuration management
• Product implementation procedural.
• Testing implementation.
• Listen carefully to employees and collect all required information on reported Incident.
• Helpdesk mailbox and any future written communication tool.
• Log all IT incidents reported to Helpdesk, qualify and try to resolve them
• Forward & track trouble tickets to other IT support teams when required.
• Inform the users about status of their incidents when requested.
Other tasks
• Development of database for my team ( java - SQL server )
• Volunteered in people engagement session
• Handset testing and giving Technical approval
- Research Initiation, Planning and Management - Data Collection Methods and Design - Data Analysis and Reporting - Skills and Ethics in Research