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mohamed rami benmahdi, Operations & Client Escalation Coordinator

mohamed rami benmahdi

Operations & Client Escalation Coordinator·Maystro Delivery

Algeria

Bachelor's degree, Networks and Telecommunications

Work experience

Total years of experience: 4 years, 11 months

Operations & Client Escalation Coordinator

April 2025 - Present

Maystro Delivery

Constantine, Algeria Hybrid

April 2025 - Present


Customer Satisfaction (CSAT): Proactively tracked live fulfillment flows, anticipating bottlenecks and
communicating transit updates to clients, significantly reducing customer friction.

Company industry:
Distribution, Supply Chain & Logistics

Receptionist & Client Relations Specialist

April 2023 - December 2024

El-Manar

Setif, Algeria

April 2023 - December 2024


Conflict Management: Addressed and resolved complex customer complaints with empathy and speed to
maximize satisfaction and retention.

Company industry:
Primary, Prep, & Secondary School

Sales & Support Representative

June 2022 - March 2023

Top Info Store

Constantine, Algeria

June 2022 - March 2023

Provided expert guidance on IT products and network solutions, effectively

Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Sales

Aspirant / Officer Candidate (National Service)

May 2021 - May 2022

Algerian People’s National Army

Tindouf, Algeria

May 2021 - May 2022

Platoon Formally led, trained, and supervised a 21-member platoon through high-stakes

Company industry:
Military & Defense

Education

University Frères Mentouri Constantine 1

July 2019

July 2019

Bachelor's degree, Networks and Telecommunications

Algeria

Skills

ANALYTICAL SKILLS

Intermediate

COMPUTER NETWORKS

Intermediate

CROSS FUNCTIONAL COORDINATION

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

DISPATCH COORDINATION

Intermediate

LOGISTICS

Intermediate

OPERATIONS

Intermediate

PERFORMANCE REPORTING

Intermediate

SALESFORCE

Intermediate

Operation

Intermediate

Administration

Expert

Logistics Management

Intermediate

Customer Service

Expert

Microsoft Office

Expert

Supply Chain

Expert

CLIENT SERVICES

Intermediate

COMMUNICATIONS

Intermediate

COMPUTER REPAIR

Intermediate

CONFIDENT COMMUNICATOR

Intermediate

CUSTOMER RETENTION

Intermediate

ESCALATION MANAGEMENT

Intermediate

INTERPERSONAL COMMUNICATIONS

Intermediate

ZENDESK

Intermediate

Languages

French

Intermediate

English

Expert

Arabic

Expert

Training and Certifications

Certifications
CSI Linux Certified Investigator
Customer Service & First-Aid Emergency Certification
Junior Cybersecurity Analyst Career Path
CSI Linux Certified Investigator
Customer Service & First-Aid Emergency Certification
Junior Cybersecurity Analyst Career Path
CSI Linux Certified Investigator
Customer Service & First-Aid Emergency Certification
Junior Cybersecurity Analyst Career Path