Customer Center Representative
Malomatia
مجموع سنوات الخبرة :6 years, 9 أشهر
I have refined my customer service skills by responding to customers, communicating with them via
calls and emails, responding to inquiries, and resolving customer complaints efficiently.
I used advanced software, including JAVASCRIPT, ORACLE and ERP CRM, to manage client details
and provide a seamless website experience. This experience taught me the importance of effective
communication, problem solving, and attention to detail in providing high-level customer service.
We were working with large companies in Qatar such as Monoprix, Carrefour, and Al Meera. Our products are also from Britain, Italy, Azerbaijan and other countries.
Developed and implemented sales strategies to expand market share and drive growth.
Collaborated with various departments to ensure a unified customer experience and efficiently resolve any issues.
Monitored sales metrics and performance, identifying areas for improvement and implementing corrective actions.
Cultivated relationships with key clients and actively pursued new business opportunities.
Advised clients on property values, market trends, and financing options, assisting them in making informed decisions about buying or selling real estate.
Negotiated offers and purchase agreements on behalf of clients, ensuring favorable terms and conditions and facilitating smooth transaction processes.
Managed contract negotiations, inspections, and closing procedures, coordinating with various parties to ensure timely and successful closings.
Provided exceptional customer service and ongoing support to clients throughout the buying or selling process, earning positive feedback and referrals