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MOHAMED RAMZI BOUASTIA, Parts Advisor

MOHAMED RAMZI BOUASTIA

Parts Advisor·Al Abdulghani Motors Co.

Qatar

Bachelor's degree, MANAGEMENT

Work experience

Total years of experience: 9 years, 8 months

Parts Advisor

February 2025 - Present

Al Abdulghani Motors Co.

Doha, Qatar

February 2025 - Present

- Assist customers with spare parts and deliver an exceptional  level of professionalism and calmness with all customers, even in high-stress  situations.

- Listen to the customer carefully and answer his questions with professional manner and provide prices, availability and quotations, and other informations and i recommend installing parts in our workshop.

- Use my knowledge of automotive parts to search in the parts catalog for correct parts number and create parts order for parts not available to other branches or to the supplier.

- Explain to the customers the policy of parts warranty, parts return, and intervene in situations where a customer is dissatisfied and come up with creative solutions to maintain business when dealing with backorders, damaged parts, or parts not available.

- Establish various documents such as quotations, invoices, parts sales orders, branch orders, special orders, lost sales...etc., by using SAP or ENCADIA SOFTWARE

- Follow-up quotations and potential business accounts and answer questions and recommend options.
Company industry:
Automotive Dealership & Distributor
Job role:
Maintenance, Repair, and Technician

parts sales executive

October 2022 - Present

JAIDAH AUTOMOTIVE (OFFICIAL REPRESENTATIVE OF CHEVROLET, HYUNDAI, GEELY IN QATAR )

Doha, Qatar

I found this job using Bayt.com

October 2022 - Present

➢Use my automotive knowledge to Provide a high level of customer service and answer customer questions as well as make useful recommendations for selling automotive parts.
➢Build and maintain strong relationships with existing and potential customers.
➢Skillfully negotiate terms, pricing, and contracts with customers.
➢Follow customer service values and achieve sales targets to surpass in meeting the needs and expectations of the customers.
➢Stay informed about industry trends, competitor offerings, and market developments.
➢Maintain meticulous records of sales activities, customer interactions, and opportunities in the CRM system.
➢Ensure sales orders, purchase orders, deliveries, cash collection, cash deposits are closed on time as per company standards and documents are filed for records.
Company industry:
Automotive Dealership & Distributor
Job role:
Sales

HEAVY EQUIPMENT PARTS SALES EXECUTIVE

November 2020 - October 2022

HYUNDAI HEAVY EQUIPMENTS DEALERSHIP (SARL TIZIRI MOTORS)

Algiers, Algeria

I found this job using Bayt.com

November 2020 - October 2022

➢ visit all customers regularly and ensure daily reporting and attainment of set objectives.
➢Understand customers’ needs, respond to their inquiries, and recommend appropriate parts from our showroom.
➢Use my strong knowledge of heavy equipment (excavator, wheel loader, forklift, backhoe...etc.) to assist the customers in selecting the correct parts they are looking for in the parts catalogue.
➢ ensuring the customers purchases with the best customer experience possible.
➢Identify and develop new customers and expand the customer database to increase sales opportunities.
➢ Regular monitoring competitor’s activities, pricing, and general market condition.
➢ Attending all daily sales meetings and sessions training.
Company industry:
Automotive Dealership & Distributor
Job role:
Sales

PARTS IN CHARGE

April 2018 - October 2020

HYUNDAI AUTOMOTIVE DEALERSHIP (SARL CIMA MOTORS)

Algiers, Algeria

I found this job using Bayt.com

April 2018 - October 2020

-Work with branches to Provide the high level of service to the customers and to satisfy parts customers’ needs
- Doing performance analysis, pricing analysis, demand forecasting, inventory management, and improving availability
-Tracking trends, inventory level to ensure continuous improvement
- Maximizing parts profitability and inventory improvement and competitiveness in the market
-Creating different reports to support parts department decision-making
-Tracking trends, inventory level to ensure continuous improvement
- Ensuring smooth distribution of spare parts to the branches
Company industry:
Automotive Dealership & Distributor
Job role:
Management

Automotive Sales Executive

March 2017 - April 2017

AL HAWRA MOTORS (AUTOMOTIVE IMPORT AND EXPORT COMPANY)

Dubai, United Arab Emirates

March 2017 - April 2017

➢ Greet the Customer and identify customer needs.
➢Explain the features and performance of the vehicle to the Customers.
➢Advise Customers concerning current and future availability of new car models.
➢ Close sales by means of excellent customer service and salesmanship.
➢ Establish and maintain long-term relationships with customers to ensure repeat business.
➢ Achieve monthly and quarterly sales targets.
➢ Analyze the market situation and Maintain awareness of the automotive industry, update knowledge of product range, models, features, advantage, and benefits.
Company industry:
Automotive Dealership & Distributor
Job role:
Sales

AUTOMOTIVE CUSTOMER SERVICE ADVISOR

November 2015 - February 2017

VOLKSWAGEN DEALERSHIP (SARL ANGE AUTO)

Algiers, Algeria

I found this job using Bayt.com

November 2015 - February 2017

➢ Greet all customers promptly and provide timely professional service at the service center.
➢ understand customers service requirements and advise them on necessary and suggested services and costs.
➢ Maintain extensive contact with customers, phoning to provide estimates on service and repairs.
➢ Maintain a positive, empathetic, and professional attitude toward customers at all times.
➢ Establish rapport and trust with customers.
➢ Ensure customer satisfaction and provide professional customer support.
➢ Achieve the targets in revenue, customer satisfaction Index and fix-it-right set by the management.
➢ Assist with the marketing and promoting the services being offered to improve the sales revenue.
Company industry:
Automotive Dealership & Distributor
Job role:
Sales

Education

university of economic, commercial and management sciences

July 2013

July 2013

Bachelor's degree, MANAGEMENT

Algeria

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Skills

Automobile
Expert
Automobile
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Automotive
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Automotive
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Automotive Sales
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Automotive Sales
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Automotive Aftermarket
Expert
Automotive Aftermarket
Expert
automotive sales
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automotive sales
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heavy equipment industry
Expert
heavy equipment industry
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computer skilles
Expert
computer skilles
Expert
automotive after market
Expert
automotive after market
Expert
automotive industry
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automotive industry
Expert

Languages

Arabic
Expert
English
Expert
French
Expert

Training and Certifications

Training
TRAINING COURSE IN INVENTORY MANAGEMENT
National Company of Industrial Vehicles - SNVI-
Dec 2012
Show credentials
TRAINING COURSE IN MICROSOFT OFFICE (WORDE, EXCEL ,POWERPOINT)
National institute of professional training
Dec 2015
Show credentials
TRAINING COURSE IN ENGLISH
institute of productivity and development
Sep 2015