Technical Operation Owner
Orange Business Services
Total years of experience :17 years, 5 Months
* Job Description
Delegated & responsible for administrating and managing Exchange
2013 & 2010 and Lync customer’s servers world wide
# Responsible for
- Service Implementation
owns or is involved in decision for handover to Operations, and manage
priorities.
- Incident and Crisis Management
key contact for the CPM and the IT-CSM for escalations and crisis management
or when SLA is not met, the TOO is responsible for coordinating the "Service
Restoration" for an application, a set of applications, a shared platform, or an
infrastructure service. And he can contribute to service restoration actions.
- Problem Management
initiates and manages the action plans, including follow-up of implementation.
- Change Management
attends CABs if there is a complex non-standard change impacting an
application, a set of applications, a shared platform, or an infrastructure service.
Involved in Post Implementation Reviews.
-Release Management
manages the implementation of complex releases.
Involved in the rollout planning, communication/training, installation and
distribution phases of the process.
- Configuration Management
ensures configuration management is up to date in tools.
- Capacity Management
handles the analysis of the capacity reports for the applications he is
responsible for, and defines the evolutions to be considered, relying on
Infrastructure & Engineering teams.
- maintains Customer technical documentation
- manage the customers and their expectations according to the stipulations
within the contract.
Delegated & responsible for administrating and managing Exchange 2013 & 2010 and Lync customers servers world wide
# Responsible for
# Troubleshoot FIM issues.
# Troubleshoot Exchange and Lync user issues.
# Wsus for Exchange and Lync servers in monthly basis.
# Troubleshoot AD issues.
# Troubleshoot OS issues.
Delegated & responsible for a administrate and mange Domino servers over Windows OS and SMTP relays to administrate Postfix and PureMessage - Sophos - solution over Linux OS.
# Responsible for 170 servers
Support and administrate Domino and SMTP servers in varies datacenters worldwide by monitoring and acting on Domino services, Windows OS, VMware tools, Linux OS, postfix and PureMessage to maintain customer satisfaction and SLA.
Delegated & Responsible for network administration & Managing.
# Responsible for 20 servers
# 7 Domain Controls (Managing & Maintaining a Microsoft Windows Server 2003 & 2008 ) & check the event viewer to solve any problem & mange the user account & group policy & permission & sharing & rights & managing and organizing all network service (DHCP, DNS, and Active Directory Service) ..etc
# ISA server (Microsoft Internet Security and Acceleration Server 2004) Implementing & Audit & make required policy.
# 2 IBM Lotus Notes Domino 8 Mail servers# IBM Lotus Notes Domino 8 Same Time server
# Web sense web security server.
# 2 NAS Servers.
# 7 Oracle Servers (Managing & Maintaining & check the event viewer to solve any problem).
# Responsible for mange Wan Connectivity
# Mange & configure VPN connection through Juniper firewall for branches.
# Supporting branches through VPN connection.
# Lotus Notes Implementation & configuration & Administration.
# VERITAS Software (Backup software).
# Kaspersky Anti Virus V6 (Implementation & Maintaining through Administration Kit).
# Audit & Increase the performance Between the Branches. through Juniper’s firewall.
# Support About 150 Users in different programs.
# Preparing new Pc’s for user.
# Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
# Plan coordinates, and implements network security measures to protect data, software, and hardware.
# Design, configures, and test computer hardware, networking software and operating system software. Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
# Capacity plan
# Purchasing all IT equipments (Servers - PC’s - Printers …. Etc )
# Support Different companies Like “ McDonald’s, Amadeus, Palm Hills, Royal & Sun alliance Insurance …etc”
# Managing & Maintaining a Microsoft Windows Server 2003 & check the event viewer to solve any problem & mange the user account & group policy & permission & sharing & rights ....etc.
# Responsible for managing and organizing all network services
(DHCP, DNS, and Active Directory Service) ...etc.
# Responsible implement & maintaining windows XP & all applications.
# ISA Firewall (Microsoft Internet Security and Acceleration Server 2004) Implementing & Audit.
# Surf control Implementing & Managing.
# VERITAS Software (Backup software)
# Wsus (Windows Server Update Services).
# McAfee Virus Scan Enterprise Total Protection (Implementation & Maintaining).
# Nortel Product - BCM, Switches, IP phones - Implementation & configuration.
My Project , Image compression , grade excellent