Store manager
AURA fashion
Total years of experience :17 years, 11 Months
AURA Fashion Store Manager Terranova mall of qatar (Opening)
from December 2016 till present with TEDDY Group Italy.
Responsibilities for department store (Man, Women and kids) with Sm 700 And external wear house 250 Sm with stock level 120, 000 pieces.
• Additional training:
Spend for 40 days in Italy with teddy company form 22 of jun 2017 till 28 feb 2017 according for visual merchandise for the concept Terranova and SKEE program
• Responsibilities.
• Identify customer preferences and forecast consumer trends
• Evaluate supplier options according to prices, quality etc. and determine the best choices
• Discover and purchase new products and check the quality and popularity of those already on our shelves
• Negotiate terms of agreements to achieve the best deal for our company
• Ensure the timely delivery of products and compliance with the contracts of purchase
• Monitor stock levels and make plans for buying within budget
• Create reports on sales, budgets and customer satisfaction and adjust your strategies accordingly
• Attend events, fairs and exhibitions to remain up-to-date with the market’s trends
At Pull and Bear Brand Store, Alexandria City Center
Assistant manager starting From the First of August 2013 till November 2016
Key Responsibilities
• Communicate sales plans and targets to the Shop/Department team, monitor performance on an on -going basis, and suggest corrective actions to hierarchy when needed
• Assign routine and non-routine tasks and assist in the schedule preparation for the Sales Associates, Cashiers and Coordinators (when applicable) and ensure that activates are carried out in the most efficient manner
• Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards
• Report occurring operational issues and handle customer complaints in in a timely manner, suggest solutions or escalate them as appropriate in order to ensure operational effectiveness and customer satisfaction
• Handle or assist the Shop/Department Manager in handling the maintenance of inventories and placement of product orders to ensure effective stock management and availability of products
• Motivate team members and provide them with the necessary support in terms of training and Development in order to optimize sales results
• Supervise the Opening process of the shop in order to ensure that all set procedures regarding petty cash, reporting, systems, etc. are respected
• Recruit, train, motivate and evaluate team members to ensure that they have the necessary skill base
and required image and that they are optimally enabled to maximize their potential and contribution
to the company; conduct daily Japanese meetings to keep the staff informed and engaged
• Log/update all commercial and operational information as well as various requests on the provided
platforms (Helpdesks, Events, Loss Prevention application, etc.) in a timely and accurate manner
• Manage annual allocated budget by monitoring expenditure up to set limits, optimizing and reducing costs where possible and reporting variances versus budget (validating it with DM/BM first)
• Oversee the shop's image and ensure its compliance with the brand’s standards, verify and follow upon the cleanliness, display and maintenance of the shop including the window, cash and stock room
➢ Pull and Bear Alex city center. Sales Associate and joker cashier
From first of August 2010 till 2012
Key Responsibilities
• Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards
• Assist customers in their purchase decisions by helping them select relevant and appropriate products, offering proper advice and suggesting gift vouchers when applicable
• Perform physical and electronic inventory of shop products on a regular basis as per Company
guidelines in order to ensure accurate stock keeping
• Process payment transactions by collecting payment (through cash, check or electronic card), making change, and handing out receipts as per standard procedures
• Maintain knowledge of current sales, policies regarding payments and security practices, in order to ensure policies are adhered to at all times
• Keep inventory of sold items; provide sales reports to Shop Manager for sales monitoring purposes and assist the latter in completing and sending the daily sales report
• Handle returns and offer pertinent alternative to returned items by offering the necessary support and promote gift cards or other support initiatives (like customer satisfaction surveys)
From 2005 to 2007 sales at Quicksilver brand name san Stefano.
From 2007 to 2008 assistant manager at Reebok san Stefano.
From 2009 shop manager Quicksilver Carrefour city center and summer 2009
Opining Porto marina
Faculty of commerce