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Mohamed Rehab, Senior Business Analyst

Mohamed Rehab

Senior Business Analyst·tawuniya

Saudi Arabia

Master's degree, Master of Applied Information Systems,

Work experience

Total years of experience: 20 years, 9 months

Senior Business Analyst

March 2025 - Present

tawuniya

Riyadh, Saudi Arabia

March 2025 - Present

Leading digital transformation & data intelligence Aligned with Business Needs
• Strategic Requirements Engineering: Led end-to-end business analysis across multiple business domains, delivering compliant, scalable, and value-driven solutions aligned with organizational strategy.
• Domain-Driven Documentation: Authored comprehensive Waterfall (BRDs), Hybrid (FRDs), and Agile (User Stories Acceptance Criteria) Use Cases, tailored to insurance workflows, incorporating complex business logic for underwriting, claims processing, and policy issuance.
• Process Transformation: Designed As-Is/To-Be process models (BPMN 2.0) to optimize the customer journey, identifying automation opportunities that reduced manual intervention in policy renewals and claims lifecycle.
• Stakeholder Management: Acted as the Bridge between business owners and technical Team, translating Business requirements into actionable technical specifications.
• BI & Data Governance: Leveraged Power BI and SQL to develop insightful dashboards for monitoring Key Performance Indicators (KPIs) such as Loss Ratios, GWP (Gross Written Premiums), and Claims Frequency.
• Technical Integration & APIs: Conducted API testing using Postman to ensure robust connectivity between the core insurance systems and third-party digital platforms (Elm-Natheer, Lean, Najm, etc.) Services.
• Quality Assurance & UAT: Led User Acceptance Testing (UAT) and validated solution compliance with SAMA/Insurance Authority regulations, managing the Requirement Traceability Matrix (RTM) to ensure 100% scope coverage.
• Data Modeling: Designed and implemented Star and Snowflake schemas to support the BI team in generating predictive insights for credit risk and fraudulent claims detection.

• AI Project Management | (PMI & CPMAI Aligned)
Strong capability in understanding business problem and selecting suitable algorithms, with solid experience in data understanding, cleansing, preparation, and model training. Proven ability to evaluate model performance and integrate results into dashboards and back end systems to support data-driven decision making.

Company industry:
Installation & Technical Services
Job role:
Information Technology

Senior System Analyst | Business Analyst

August 2022 - Present

ACS Computer Services Co.

Riyadh, Saudi Arabia

August 2022 - Present

Roles and Responsibilities
System/ Business Analysis
Building ERP System for Governmental, Private and Academic Sectors
Responsibilities in New Systems
Planning:
Define the problem, business objectives and business requirements.
Select project methodology (Waterfall or Agile).
Assess risks and business continuity.
Develop a project plan.
Conduct a feasibility study .
Obtain approvals.
Analysis:
Waterfall Methodology:
Gather information from stakeholders and key users.
Create UML diagrams(Data flow, Activity, Context), entity-relationship diagrams and flowcharts to identify both functional and non-functional requirements.
Develop technical documents such as use cases.
Agile Methodology:
Collaborate with the Product Owner to define project scope and objectives.
Collect user stories that reflect users needs and expectations.
Organize user stories into product backlogs and sprint backlogs using Jira.
Design:
Develop logical designs, including user interfaces, reports, and ERD (Entity Relationship Diagrams) for databases.
Follow-up:
Oversee the Development, Testing, and Implementation phases to ensure the developed solution meets the business goals.
Responsibilities in Current Systems
Evaluate and study strengths and weaknesses.
Maintain and keep systems running.
Upgrade and improve performance.

Using AI algorithms to build predictive and classification models:
Predictive Models:
Determine the expenditure on areas such as administration, research and development, training, and marketing to identify which of them increases profit the most.
Classification Models:
Classify which type of advertisement (newspaper, social media, TV, or billboards) most effectively influences customer behaviour and increases sales.
Power BI provides a comprehensive dashboard for sales performance analysis, featuring interactive reports, KPIs, and maps. The analysis is based on key elements such as customers, branches, products, geographical locations, and quarterly gains. This helps stakeholders gain insights into their sales trends and make informed decisions.

Company industry:
IT Services
Job role:
Information Technology

Senior Business Analyst

September 2005 - July 2022

Namaa World

Riyadh, Saudi Arabia

September 2005 - July 2022

At Governmental Project(outsource): Implementation and Maintain Oracle ERP & Royal Protocols Systems. Responsibilities in Oracle ERP Technical: Design, develop, and maintain custom reports and interfaces using Oracle Reports, BI Publisher, and SQL*Plus. Modify standard Oracle EBS HRMS reports to meet specific business needs, ensuring accuracy and performance. Customize and extend Oracle Applications using OAF (Oracle Application Framework) to enhance user interfaces and functionality. Develop custom OAF pages and personalization to improve user experience and support Business Processes. Design, develop, and maintain custom workflows using Oracle Workflow Builder. Configure and customize workflow processes to support HRMS business requirements and automate approval Processes. Implement and configure AME (Approval Management Engine) rules and workflows to streamline approval processes. Develop custom AME rules to meet unique business requirements and enhance the functionality of the HRMS modules. Provide technical support for HRMS applications, including resolving issues related to reports, OAF, workflows, and AME.

Responsibilities in Royal Protocols Systems Analysis: Analysis: Data Gathering, Analyzing Function & Non-Function Requirement, Define SDLC Mythology (Waterfall / Agile), Use Cases Specification (actors, main & alternative Path, Trigger, pre-Condition, post-Conditions, Business Rules, Validations, Exceptions, Flowchart and UML Diagrams and Data & Process Modeling (Context Diagram, DFD, Activity Diagram, Use Case Diagram Class diagram, ERD…etc.) Design: Logical Design (Input, output and Database) Follow-up: Development, Testing, Implementation Phases To ensure that the solution developed meets the business Goals

Company industry:
IT Services
Job role:
Information Technology

Education

Arab Academy for Science & Technology & Maritime Transport.

September 2010

September 2010

Master's degree, Master of Applied Information Systems,

Egypt

Helwan university

August 1994

August 1994

Bachelor's degree, Bachelor of Computer Science,

Egypt

Skills

JSON
Expert
JSON
Expert
jQuery
Expert
jQuery
Expert
Oracle Reports
Expert
Oracle Reports
Expert
Oracle Forms
Expert
Oracle Forms
Expert
ASP.NET MVC
Expert
ASP.NET MVC
Expert
Python data science libraries
Expert
Python data science libraries
Expert
Data visualization dashboard
Expert
Data visualization dashboard
Expert
Extract Transform Load (ETL)
Expert
Extract Transform Load (ETL)
Expert
SQL
Expert
SQL
Expert
Data collection methods
Expert
Data collection methods
Expert
Agile methodology SDLC
Expert
Agile methodology SDLC
Expert
Attention to Details
Expert
Attention to Details
Expert
Teamwork Skill
Expert
Teamwork Skill
Expert
Project Management
Expert
Project Management
Expert
Unified Modeling Language (UML)
Expert
Unified Modeling Language (UML)
Expert
Oracle Database
Expert
Oracle Database
Expert
Data Flow Diagram (DFG)
Expert
Data Flow Diagram (DFG)
Expert
Data Governance
Intermediate
Data Governance
Intermediate
Data Quality Management
Intermediate
Data Quality Management
Intermediate
Information Security Management System ISO 27001
Intermediate
Information Security Management System ISO 27001
Intermediate
Risk Management ISO 3100
Intermediate
Risk Management ISO 3100
Intermediate
Oracle Reports
Expert
Oracle Reports
Expert
Data warehouse architecture
Expert
Data warehouse architecture
Expert
Oracle Fusion HCM
Intermediate
Oracle Fusion HCM
Intermediate
Jira Software
Expert
Jira Software
Expert

Languages

English
Expert
Arabic
Native Speaker

Memberships

Oracle Corporation

Oracle Certification Professional

January 2010

PMI

Professional in Business Analysis (PMI-PBA) Certification

September 2025

Training and Certifications

Certifications
PMI Certified Professional in Managing AI (PMI-CPMAI)
PMI
Sep 2025
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PMI Agile Certified Practitioner (PMI-ACP) Specialization
PMI
May 2025
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Professional in Business Analysis (PMI-PBA) Certification
PMI
Mar 2025
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SQL and PL/SQL
Oracle Certification Professional (OCP): Managing Oracle Database on Linux
Oracle Certification Professional (OCP): Oracle Internet Forms Developer

Training
ISO/IEC 27001:2022 - Information security management
مركز التميز لأمن المعلومات بجامعة الملك سعود
Apr 2021
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SQL
Oracle
Jul 2022
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Data Analysis - Business Intelligence (BI)
Oracle
Aug 2023
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Oracle EBS Technical
APPS Lead
Nov 2019
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Microsoft SharePoint Server
Microsoft Institute
Jan 2019
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Oracle ERP HRMS
Saudi Government
Jan 2017
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Oracle ERP HRMS
Oracle Institue
Jul 2007
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Project Management Professional PMP
Project Management Institute - DevoTeam Co.
Mar 2015
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Hobbies

  • Reading in the field of information systems