IT Engineer
Armada Group
Total years of experience :13 years, 2 Months
• Executed troubleshooting and server support, including in-person and remote situations.
• Provided secondary training to personnel struggling with technological tools and systems.
• Installed, configured, tested, and maintained operating systems, application software, VMware, and Hyper-V virtual machines and system management tools.
• Implement, troubleshoot, and maintained all networking devices and infrastructure across enterprise including switches, routers, wireless Access points, WLAN controllers, firewalls, CCTV surveillance, and access control systems.
• Planned, implemented, and maintained wireless network strategy and operation.
• Resolved issues related to operational components for LAN, WAN, and voice systems.
• Managed data backups and disaster recovery operations for 300+ Person Company.
, configure, tested, and serviced access control with biometric devices, surveillance, and associated systems for commercial and residential customers.
•Implement, configure, and troubleshoot system software including time and attendance, multi-door access controller, individual lock and surveillance systems as well as related software upgrade problems.
•Responded to maintenance calls and troubleshot devices.
•Maintained accurate records of customer service calls and inputted all information into the company's database.
•Interpreted blueprints, equipment specifications, schematic drawings, and technical instructions regarding security systems and equipment.
•Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
•Worked with supplier-based customers to understand needs and provide excellent service.
, repaired, and optimized networks by installing wiring, cabling, and devices.
•Investigated and corrected problems with printers, copiers, and other peripheral devices.
•Set up hardware and software in optimal configurations to meet network performance requirements
•Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
•Patched software and installed new versions to eliminate security problems and protect data.
•Removed malware, ransomware, and other threats from laptops and desktop systems.
•Explained technical information in clear terms to non-technical individuals to promote better understanding.