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تم إلغاء حظر المستخدم بنجاح
محمد سعيد, Hotel Supervisor

محمد سعيد

Hotel Supervisor·Seagull Hotel

المملكة العربية السعودية

بكالوريوس, Faculty of Education English Department

الخبرة العملية

مجموع سنوات الخبرة: 7 سنوات, 5 أشهر

Hotel Supervisor

فبراير 2025 - حتى الآن

Seagull Hotel

جدة، المملكة العربية السعودية

فبراير 2025 - حتى الآن

• Direct daily hotel operations including front desk, room assignments, and guest services, ensuring 100% customer
satisfaction across all touchpoints.
• Resolve guest complaints promptly and professionally, maintaining high service standards and consistently positive online
ratings.
• Manage and schedule multi-departmental staff across housekeeping, maintenance, and food services, optimizing
workforce allocation to reduce costs while sustaining quality.
• Monitor facility maintenance and supply chain processes to guarantee seamless, uninterrupted service delivery.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
الإدارة

Hotel Supervisor

يناير 2024 - يناير 2025

HMM Residential Units

جدة، المملكة العربية السعودية

يناير 2024 - يناير 2025

• Directed full-cycle hotel operations across all departments: front desk, housekeeping, maintenance, and food services.
• Maintained service excellence by responding proactively to guest feedback, improving satisfaction scores and online
ratings.
• Optimized staffing schedules through efficient workforce planning, balancing operational cost reduction with quality
delivery.
• Oversaw supply chain and facility needs, ensuring continuity and consistency in daily operations.
مجال الشركة:
الضيافة والسكن

Branch Manager

أكتوبر 2022 - ديسمبر 2023

J&T Express

الفيوم، مصر

أكتوبر 2022 - ديسمبر 2023

• Coordinated daily logistics workflows, ensuring Branch Admins and field Sprinters executed tasks efficiently within strict
deadlines.
• Managed HR reporting covering employee attendance, AWOL cases, and resignations in collaboration with regional HR.
• Boosted Drop Point performance through targeted marketing plans and promotional campaigns, increasing local brand
awareness and client acquisition.
• Mentored and coached logistics personnel, improving delivery accuracy, speed, and overall team performance metrics.
مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد

Sales Manager

يناير 2022 - يناير 2022

Vodafone

الفيوم، مصر

يناير 2022 - يناير 2022

• Led a high-performing sales team to achieve and exceed strategic monthly revenue targets through structured motivation
and KPI tracking.
• Drove consistent revenue growth by coaching staff on advanced upselling and cross-selling techniques across Vodafones
product portfolio.
• Enhanced store performance by analysing visit reports and implementing corrective action plans to improve service
delivery metrics.
• Reduced customer complaint rates month-over-month through proactive issue handling and structured staff training on
conflict resolution.
مجال الشركة:
الاتصالات والشبكات

Sales Representative

أكتوبر 2020 - يناير 2022

Vodafone

الفيوم، مصر

أكتوبر 2020 - يناير 2022

• Consistently exceeded monthly sales targets by identifying customer needs and delivering tailored product solutions with
high conversion rates.
• Conducted cost-benefit analyses for existing and prospective clients, securing long-term service contracts.
• Built and maintained strong client relationships, achieving high customer retention and generating repeat business
opportunities.
مجال الشركة:
الاتصالات والشبكات

Restaurant Manager

أغسطس 2019 - أكتوبر 2020

Bahia Restaurant

الفيوم، مصر

أغسطس 2019 - أكتوبر 2020

• Deliver exceptional customer service to enhance satisfaction and loyalty.
• Resolve customer complaints swiftly and effectively, ensuring a positive experience.
• Organize and supervise team shifts to optimize operational efficiency and productivity.
• Forecast inventory needs for merchandise, supplies, and cleaning products to maintain stock levels.
• Implement training programs to elevate team performance and service quality.
• Analyze sales data to drive strategic decisions and improve store performance.
• Foster a positive work environment that encourages collaboration and employee engagement.
• Utilize strong leadership skills to motivate staff and achieve sales targets.
مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
الإدارة

Restaurant Supervisor

سبتمبر 2018 - يوليو 2019

Bahia Restaurant

الفيوم، مصر

سبتمبر 2018 - يوليو 2019

• Engaged with dining customers to assess food quality and service, enhancing overall guest satisfaction.
• Monitored cash flow effectively, ensuring accurate financial reporting and timely settlement of outstanding bills.
• Resolved customer complaints with a focus on professionalism, fostering a positive dining experience and encouraging repeat business.
• Developed strong communication skills through direct interaction with customers, contributing to a collaborative team environment.
• Implemented best practices in customer service, leading to improved operational efficiency and customer loyalty.
• Leveraged problem-solving abilities to address issues swiftly, maintaining a high standard of service in a fast-paced environment.
مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
الإدارة

Customer Service & Call Center Representative

أكتوبر 2017 - يناير 2018

Majorel (Outsource)

بني سويف، مصر

أكتوبر 2017 - يناير 2018

• Handled high-volume customer inquiries and complaints, providing accurate information and effective, timely resolutions.
• Collaborated with management to identify recurring service gaps and implement process improvements based on
customer feedback trends.
مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء

التعليم

Fayoum University

يوليو 2018

يوليو 2018

بكالوريوس، Faculty of Education English Department

مصر

المعدل التراكمي (التقدير): جيد جداً

المعدل التراكمي (التقدير): جيد جداً

التخصص في اللغه الانجليزيه واتقان جميع برامج ميكروسوفت اوفيس

Skills

Retail Management
Expert
Retail Management
Expert
Customer Service Management
Expert
Customer Service Management
Expert
Store Management
Expert
Store Management
Expert
Logistics Management
Expert
Logistics Management
Expert
Sales Management
Expert
Sales Management
Expert
management
Expert
management
Expert
sales
Expert
sales
Expert
Customer service
Expert
Customer service
Expert
customer Handeling
Expert
customer Handeling
Expert
Sales Management
Expert
Sales Management
Expert
Problem Solving
Expert
Problem Solving
Expert
Negotiation
Expert
Negotiation
Expert
Logistics
Expert
Logistics
Expert
Operation
Expert
Operation
Expert
Administration
Expert
Administration
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Team Management
Expert
Team Management
Expert
Restaurants Management
Expert
Restaurants Management
Expert
Leadership
Expert
Leadership
Expert
Teamwork
Expert
Teamwork
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Retail
Expert
Retail
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Secretarial
Expert
Secretarial
Expert
COMPONENT SERVICES
Intermediate
COMPONENT SERVICES
Intermediate
COST ACCOUNTING
Intermediate
COST ACCOUNTING
Intermediate
COST BENEFIT ANALYSIS
Intermediate
COST BENEFIT ANALYSIS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
HOUSEKEEPING
Intermediate
HOUSEKEEPING
Intermediate
HUMAN DEVELOPMENT
Intermediate
HUMAN DEVELOPMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
SALES
Intermediate
SALES
Intermediate
WORD PROCESSING
Intermediate
WORD PROCESSING
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
LOGISTICS MANAGEMENT
Intermediate
LOGISTICS MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
RESULTS FOCUSED
Intermediate
RESULTS FOCUSED
Intermediate
SALES MANAGEMENT
Intermediate
SALES MANAGEMENT
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate

اللغات

العربية

اللغة الأم

الانجليزية

متمرّس

التدريب و الشهادات

الشهادات
in Computational Thinking and its Importance in Education
Powerful Presentation skills
in Phonetics
learning design
English for Life' 'conversation''
Freelance Writing
Microsoft Excel from Zero: Functions, Formulas & Shortcuts
International Computer Driving License (ICDL)
English words / The Building Blocks of English Grammar
in (Human Development)
Human Development
Jul 2020 - Aug 2020
ICDL
Mar 2019 - May 2019
التدريب
Conversation
Fayoum University
Translation
Fayoum University

الهوايات والاهتمامات

Table Tennis
Football