IT support client delivery
HSBC Bank Egypt S.A.E |Outsource from Interact Technology Solutions
Total des années d'expérience :9 years, 6 Mois
Help users seeking technical assistance.
Perform remote troubleshooting
Direct unresolved issues to the next level of support
Provide accurate information on IT products or services
Handle tickets and record events and their resolution in logs
technical support for internet adsl service
• Account advisor: is customer service for Etisalat emirates home services (HS) so we are handling:
•Technical support for internet, IPTV & IP phone over fiber optics and copper technology.
•Sales of all the products.
•Billing and accounting.
•Both residential and business customers by English and Arabic languages.
• Graduated-2014–communication department- Engineering faculty –Helwan University • Grade: good (68.05%) ,The project grade: excellent.