Customer Service AGENT
Emirates Petroleum Products company
مجموع سنوات الخبرة :15 years, 9 أشهر
Answer customers' questions, and provide information on procedures or policies.
Compute and record totals of transactions.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Calculate total payments received during a time period, and reconcile this with total sales.
Offer customers carry-out service at the completion of transactions.
Resolve customer complaints.
Process merchandise returns and exchanges.
First Source Dialog Solutions
Receive inbound calls including transferred sales leads and calls from current and potential customers
Introducing current promotions.
Answer questions about the product details, the company, and issues with account for the customers.
Meet Quality Assurance Requirements and other key performance metrics.
Assist customers with any technical issues experienced with website and escalate any issues to management appropriately.
• Customer Satisfaction Enhancement
• Call center operations (Inbound & Outbound)
• Making calls to Corporate customers and preparing reports with relevant to the calling and
Report generation as per the client requirement
Responsible for warranty electronic items.
Receive the items to repair during the specified warranty period and handover the items.
Advise the consumer regarding the items.
Researching the market and related products;
Presenting the product or service in a structured professional way face to face.
listening to customer requirements and presenting appropriately to make a sale
responding to incoming email and phone enquiries
Efficiently handling customers and their queries to achieve personal targets and contribute to the overall team revenue, yield and volume targets.
Reading, analyzing and interpret travel industry information, technical procedures, government regulations and travel reservation instruction.
Exceeds client expectations while completing complex travel arrangements in air tickets with lowest and alternate fares to best meet the needs of the specific customer/traveler.
Handle queries including re-issues and refunds in a timely manner.
Accurately Price air schedules and provides air quotes and recommendations.
Establish strong relationships with clients.
Handling Issuance and reissuance of tickets as per passenger’s requirements.
Informing Passengers regarding the flight delays and act accordingly.
2007 DIALOG MEGA CENTERE
Worked as a data verification operator for a period of three months. (2007)
TURNKEY IT TRAINING * Successfully completed