Mohamed Awed

Network Technician, helpdesk at ISFP

• Egypt - Alexandria
• My current job since January 2007

Planning, analyzing, designing, implementing, testing, supporting and managing passive network.

Design and install Data Center passive equipment's.

Identified, troubleshoot and resolve passive network problems.

Coordinate personal computer hardware and software troubleshooting, installation, repair, problem diagnosis, and implementation.

Receive calls for assistance, installations, and general maintenance; logs calls and takes appropriate action to ensure a satisfactory response with acceptable time frames for the user community; provides management and status reports on all requests.

Maintain a high level of personal computer knowledge and assists in the recommendation processes for personal computing hardware, software systems, and host system data communications requirements.
Respond to a rapidly changing technical environment and the requirements to the user community.