Key Account Manager
OPPO
Total years of experience :20 years, 4 Months
1- Dealing with buyers, store managers and regional managers of major retail chains also three operators in Egypt.
2- Plan, control and direct sales activities including strategic development, identification of sales potential for optimizing customer relations.
3- Manage Key Account by processing inquiries, compiling quotes and setting goals/targets as well as monitoring margins, expenditures, pricing, costing, profitability and service.
4- Communicate account status, wishes of customer, customer input regarding LANG MEKRA within the organization.
5- Establish customer relationship management and serve as primary point of contact for Key Account through continuous communications with customers on program milestones, current issues, new technologies and long range planning.
6- Gather and review information during project preparation phase regarding project evaluation in order to support Program Manager in development of scope of work.
7- Develop business plans for assigned account(s) as well as providing monthly forecasting for material and production planning to meet corporate strategic plans.
8- Secure total success of Key Accounts and agreed customer focused goals by reaching budget targets, writing and overseeing the preparation of major quotations, service and maintenance programs.
9- Participate in the preparation of major quotations, service and maintenance programs, project implementation and implementation of strategic alliances with potential partners.
10- Participate on continuous improvement programs aimed at customer measurements and collaborate within the project management team.
11- Attend industry trade shows and promote new products and manufacturing improvements to customers and styling.
12- Provide weekly updates to Sales Manager regarding Account status and key initiatives.
13- Troubleshooting and facilitating communication regarding Account(s) among internal departments.
1- Responsible for ASUS Zenfone 2 lunch in Egypt (Models, Margin structure, Rebate Programs, incentive, Offline MKT activates)
2- Manage key OR & IR channel sales accounts & achieve sales target:
o Prepare & execute sales plan.
o Ensuring dealers profitability and maximize product awareness.
o Analyzing weekly sell in & sell out to determine proper action for development areas.
o Recommend orders & help customers achieve targets.
o Become communication bridge between CPM/MKT team & customers for all issues.
o Manage AGP Rebate program and incentive for OR & IR channel.
3- Budgeting, maintain and grow revenue, market share and profitability.
4- Build and update Retail & Mobile channel map: Define Retail & Mobile channel, identify & gather information about key players (sub-distis, top dealers).
5- Collect Account Inventory & Sell-Out Reports: Make sure all OR & IR channel accounts submit Inventory & Sell-Out Reports on time, and also give training to new customers on how to fill-in reports.
6- Gather Market & Competitors’ Info: Collect & compile product price list, report about OR & IR channel market movements, dig out competitors’ information including but not limited to:
o Dynamic price & margin structure
o Rebate programs, incentive programs, MKT support
o New Products, competitor’s movements, market supply info
7- Monitor ASUS displays & marketing: Work to improve and maintain ASUS brand image in OR & IR channel showrooms by keeping the standard for product display, POSM materials, marketing materials, and shop decorations.
8- Give Training to Customers: Give info session & product training to key customers and their salesmen.
1- Managing the entire product line life cycle from strategic planning to tactical activities
2- Specifying market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers.
3- Driving a solution set across development teams (primarily Development/Engineering, and Marketing Communications) through market requirements, product contract, and positioning.
4- Developing and implementing a company-wide go-to-market plan, working with all departments to execute.
5- Analyzing potential partner relationships for the product.
6- Responsible for preparing product forecasts, and constantly monitoring inventory levels held at central and interstate warehouses including liaison with production (locally and globally) to ensure supply timelines.
7- Responsible for providing the sales team with the necessary technical expertise to enable them to sell the product. This involves printed and electronic promotional material, product training, and relevant clinical papers.
Managing the entire product line life cycle from strategic planning to tactical activities
Specifying market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers.
Driving a solution set across development teams (primarily Development/Engineering, and Marketing Communications) through market requirements, product contract, and positioning.
Developing and implementing a company-wide go-to-market plan, working with all departments to execute.
Analyzing potential partner relationships for the product.
Responsible for providing the sales team with the necessary technical expertise to enable them to sell the product. This involves printed and electronic promotional material, product training, and relevant clinical papers.
Responsible for reviewing product data to ensure that the field force is kept up to date on new developments regarding the companies or competitors products.
Act as point of first reference for all product related enquiries and work collaboratively with colleagues in Clinical Research and Regulatory to address any issues that may arise.
Close liaison with the field force to assess the response to and suitability of current promotional material and to ensure that the printed promotional material is being used optimally.
Design market research projects to assess customer attitudes to the current product range and new product introductions. Either conduct this research with in-house staff or manage an outside agency ie initial identification of suitable partner, definition of responsibilities, communication plan, divisions of responsibility, milestones, contract with company, review transcripts and reports, and recommend action plans from the research.
Assist with the development of the annual marketing plan and for controlling advertising, promotion and sales aids in accordance with the annual marketing plan.
Responsible for preparing product forecasts, and constantly monitoring inventory levels held at central and interstate warehouses including liaison with production (locally and globally) to ensure supply timelines.
Liaise with the advertising agency regarding the product campaign including journal advertising, direct mail and conferences.
1• Meeting with dealers to discuss business.
2• Lead the Promoting team.
3• Coordinate with other companies for mutual activities.
4• Create complete plan for road-shows for public advertisement.
5• Real time market status, ASUS status and competitors status feedback.
6• Making training in Reseller & Retailers for their sales team.
7• Visiting and following Reseller & Retailer shops and their business status and progress weekly. Weekly Sales data collection and analysis.
8• Preparing reports and sends meeting minutes daily once you have meeting with your customers.
9• Implement AGP program and ASD program in your responsible region.
10• Follow last mile dealers in your region.
11• AGP program and ASD program data analysis.
12• Applying shop decoration to your customers’ shops and shop decoration implementation.
13• Following and pushing promoter’s performance.
14• Marketing events support in market.
15• Customer relation builds up.
1. installing and configuring computer hardware operating systems and applications.
2. monitoring and maintaining computer systems and networks.
3. talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
4. troubleshooting system and network problems and diagnosing and solving hardware/software faults.
5. replacing parts as required.
6. providing support, including procedural documentation and relevant reports.
7. following diagrams and written instructions to repair a fault or set up a system.
8. supporting the roll-out of new applications.
9. setting up new users' accounts and profiles and dealing with password issues.
10. responding within agreed time limits to call-outs.
11. working continuously on a task until completion (or referral to third parties, if appropriate).
12. prioritising and managing many open cases at one time.
13. rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.
14. testing and evaluating new technology.
15. conducting electrical safety checks on computer equipment.
1. installing and configuring computer hardware operating systems and applications.
2. monitoring and maintaining computer systems and networks.
3. talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
4. troubleshooting system and network problems and diagnosing and solving hardware/software faults.
5. replacing parts as required.
6. providing support, including procedural documentation and relevant reports.
7. following diagrams and written instructions to repair a fault or set up a system.
8. supporting the roll-out of new applications.
9. setting up new users' accounts and profiles and dealing with password issues.
10. responding within agreed time limits to call-outs.
11. working continuously on a task until completion (or referral to third parties, if appropriate).
12. prioritising and managing many open cases at one time.
13. rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.
14. testing and evaluating new technology.
15. conducting electrical safety checks on computer equipment.
1. Orient and Train.
2. Assign work.
3. Evaluate Performance.
4. Reward Performance.
5. Approving Time Records and Requests for Time off.
6. Resolve Complaints.
7. Hire, Discipline and Dismiss Employees.
8. Setting goals and objectives
9. Delegating
10. Providing assistance and support
11. Providing a climate for motivation
12. Creating a supportive working relationship
13. Emphasizing continuing development
14. Providing opportunities for future growth and advancement