Regional Export Manager
Halwani Bros., MBA
مجموع سنوات الخبرة :21 years, 3 أشهر
- Handling & follow up with the key accounts
- Supervising the handling of the customer’s complaints and ensuring the customer satisfaction.
- Working on measuring the demand in the current and new markets and translate it in plans and forecasted sales.
- Working with our cost department to follow up the profitability of the exports.
- Directly reporting to the export Sales Director.
Handling our customers in Japan, USA, Canada and Europe
- Handling & follow up with our customers in: USA, Canada, Australia, Eastern Europe & Gulf area.
- Get new customers on the countries I am handling.
- Open new market by going to exhibitions on my areas and studying the feasibility of attending any new exhibition or conducting a market visit.
- Supervising the handling of the customer’s complaints and ensuring the customer satisfaction.
- Working on measuring the demand in the current and new markets and translate it in plans and forecasted sales.
- Reporting to the Export Sales Manager.
- Handling & follow up with our customers in: USA, Canada and Australia.
- Get new customers on the countries I am handling.
- Open new market by going to exhibitions on my areas.
- Handling customer's complaints and reporting to departments heads to ensure ultimate customer satisfaction.
- Reporting to the Export Sales Manger
- Training new candidates in the CSS systems and leading them to implement the systems effectively within each site.
- Training sales staff the new systems like Conventional CSS and Pre-Sell CSS and putting a well structured hierarchy chain of command for both systems.
- Each person is responsible and accountable to different site managers and areas that we have been coordinating with them the implementation of the project according the deadlines and meeting those deadlines.
- Implementing a systemized structure (especially for MDC’s) for each site to meet specific deadlines and accomplished a well structured MDC hierarchy chain of command in each site ( Trained Account developers, Account Handlers and MDC Managers)
- Giving Presentations to new candidates on all CSS materials.
- Establishing reporting cycles that did not exist in the company and following up with its implementations from all different levels of the company.
• Working as an assistant manager for the Quality Assurance department. (September 2003 - October2005)
• An offshore telemarketing agent (Feb. 2003 - August 2003).
my GPA is 2.4 and i take courses in export and sales like: -terms of payment and incoterms -negotiation and contracting skills -presentation skills - and international trade & export diploma