Receptionist
Alia International Hospital
Total years of experience :11 years, 2 Months
Welcome patients and visitors by greeting patients and visitors, in person or on the telephone;
answering or referring inquiries with a good telephone manner.
* Optimize patients' satisfaction, provider time, and treatment room utilization by scheduling
appointments in person or by telephone.
* Keep patient appointments on schedule by notifying provider of patient's arrival; reviewing
service delivery compared to schedule; reminding provider of service delays.
* Comfort patients by anticipating patients' anxieties; answering patients' questions; maintaining
the reception area clean and tidy.
* Ensure availability of treatment information by filing and retrieving patient’s records.
* Maintain patient accounts by obtaining, recording, and updating personal and financial
information.
* Helps patients in distress by responding to emergencies and held open hand if possible.
* Protects patients' rights by maintaining confidentiality of personal and financial information.
* Maintains operations by following policies and procedures; reporting needed changes.
* Contributes to team effort by accomplishing related results as needed.
* Responsible in making patients medical reports which needed to be given to ministry.
* Knowledge in preparing claim forms and approvals for patients under insurance.
Receive phone calls.
* Knowledge in proper data encoding.
* Check delivery reports.
* Distribution of items / Logistics.
* Organize and servicing meetings (producing agendas and taking minutes).
* Recruit, train and supervise junior staff.
* Handle correspondence.
* Implement new procedures and administrative systems.
* Liaise with relevant organizations.
* Coordinate mail-shots and similar publicity tasks.
Credit and Collection Staff
Responsible for telephone inquiries of clients as well as accounts checking.
* Perform various clerical tasks as needed in the workplace.
* Prepare follow-up letters and notifications for customer accounts.
* Perform various clerical tasks, including logging and routing incoming mail, and typing
* Respond to telephone inquiries and assists in solving questions related to the status of accounts
* Perform limited research in preparation for updating records
* Ensure strict confidentiality of financial records.
* Performs miscellaneous job-related duties as assigned.
Monitor cashiers on a daily basis and ensure workload is evenly distributed.
* Supervise the activities of checkout stations on a constant basis.
* Handle store operations in the absence of store managers.
* Evaluate performance of cashiers and provide managers with information on appraisals.
* Ensure that each customer’s transactions are processed accurately and in a time efficient manner
* Reconcile cash/receipts at the end of each shift and manage any discrepancies immediately.
* Immediately identify and address any account related problems.
* Ensure that all items are appropriately displayed on shelves and oversee maintenance of store.
* Resolve employee conflicts and ensure that any customer complaints are handled immediately.
* Interview, hire and train new employees to work as cashiers.
* Maintain and update daily, monthly and yearly accounts spreadsheets.
* Provide assistance with year-end inventory preparation.
Greet customers, attend to their orders and handle transactions.
* Maintain cleanliness of the workplace as per OSHA standards.
* Work as an exceptional team player.
* Guarantee quality of service through effective communication with customers.
* Answer customer's questions about menu and provide excellent customer care.
* Inform customers of any special or new deals that the company has introduced.
Cashier (Jollibee Fast Food Chain
Provide customer service and use suggestive selling to increase sales.
* Involved in packing, weighing, and labeling products as required.
* Ensure attractiveness in displaying all food items in conformity with quality standards.
* Safeguard food in storage; at the appropriate temperature according to approved health standards
as well as checking the counter tops are well stocked and refrigerators are neat.
* Inform the supervisor of food quantities; in stock or on-hand.
* Ensure compliance with all quality standards, principles, guidelines and policies of the company.
Cinema Porters
Ever Gotesco, Philippines 2004
* Check that theaters, auditoriums or cinemas are clean before the commencement of a show.
* Coordinate the cleanup of assigned hall at the end of each show.
* Create a presence inside theaters and be on call for customer calls.
* Answer questions posed by customers and attempt to assist them through distressing situations.
* Change marquees, poster cases and lobby signage.
* Assist customers in getting seated properly and provide them with information on theater rules.
* Check ticket stubs to ensure that customers have entered the correct show hall.
Responsible for cash and credit collections in various places in the Philippines.
* Maintain the confidentiality of the company’s accounts.
* Responsible for securing the films in the cinema.
* Assist box office attendants in issuing tickets and providing show information to customers.
* Check ticket stubs to ensure that customers have entered the correct show hall.
On-The-Job (OJT) Training
Philippines Savings Bank - 2007
* Responsible for recording the transactions
* Verified customers, provide account information and assist customers
* Strict compliance with the rules and regulations of banks policies and procedures.
* Confidentiality of client information.
* Performs clerical jobs such as filing documents, receiving phone calls, etc.,
Skills
* Knowledge in recruiting, selecting, staffing, and orienting prospect candidates for a position in job
vacancy in the company.
Provide administrative support to professional engineers and support staff.
* Implement procedures and coordinate specific projects and tasks.
* Organize, arrange, and communicate tasks with the other employees.
* Sort and distribute incoming and outgoing mail/email and transactions.
* Manage the office equipment and supplies.
* Assist in the preparation of department budget and expenses.
* Supervise all administrative personnel.
2016
* Welcome customer as they enter the shop.
* Provide customer satisfaction with the product/item information needed.
* Handle cashier duties by taking cash or card transactions.
* Stock arrangements.
* Remain knowledgeable on products offered and discuss availability options.
* Use telephones to reach out to customers and verify account information.
* Greet customers warmly and ascertain problem or reason for calling.
* Work with customer service manager to ensure proper customer service is being delivered.
* Attempt to persuade customer to reconsider cancellation.
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