Senior System Administrator
Mazars - Mostafa Shawki
Total years of experience :13 years, 3 Months
Completed reports detailing network and systems performance and downtime issues.
• Standardized job tasks and trained junior team members on industry best practices and standards.
• Maintained flexible schedule and responded to after-hours and weekend emergencies.
• Worked with users to determine areas of technology in need of improved usability.
• Configured, tested and maintained network equipment to achieve maximum performance.
• Spearheaded inventory control measures to replenish and maintain IT equipment.
• Attended meetings to deliver status reports to key stakeholders.
• Created nightly jobs for database backups.
• Configured and tested Windows Server operating systems with roles features.
• Implemented internet and intranet applications on multiple platforms.
• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
• Established network specifications and analyzed workflow, access, information and security requirements.
• Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
• Served as subject matter expert on proposed technology purchases.
• Configured and tested Windows Server operating systems with roles features.
• Created nightly jobs for database backups.
• Mentored employees and offered constructive feedback for performance improvement.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
• Walked individuals through basic troubleshooting tasks.
• Monitored systems in operation and quickly troubleshot errors.
• Recorded and maintained relevant notes for each client and work order.
• Documented support interactions for future reference.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Installed important security and functionality patches to maintain
optimal protections against intrusion and system reliability.
• Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
• Established network specifications and analyzed workflow, access, information and security requirements.
• Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
• Worked with users to determine areas of technology in need of improved usability.
• Introduced management tools to create and manage virtual server computing environment.
• Completed reports detailing network and systems performance and downtime issues.
• Implemented corrective plans of action for network availability and latency.
• Created nightly jobs for database backups.
• Configured hardware, devices, and software to set up work stations for employees.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Installed, modified, and repaired software and hardware to resolve technical issues.
• Walked individuals through basic troubleshooting tasks.
• Responded promptly to incoming sales leads and requests for technical support.
• Assisted with updating technical support best practices for use by team.
• Responded promptly to incoming sales leads and requests for technical support.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Used ticketing systems to manage and process support actions and requests.
• Configured hardware and granted system permissions to new employees.
• Monitored systems in operation and quickly troubleshot errors.
• Configured hardware, devices, and software to set up work stations for employees.
• Tested new software and hardware prior to deployment.
• Monitored system performance to identify potential issues.
Bachelor of Science: Management Information Systems
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