محمد صلاح, System Engineer

محمد صلاح

System Engineer

Dubai Holding Group

البلد
الإمارات العربية المتحدة
التعليم
بكالوريوس, Computer Science and Information Technology
الخبرات
11 years, 3 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :11 years, 3 أشهر

System Engineer في Dubai Holding Group
  • الإمارات العربية المتحدة - دبي
  • أشغل هذه الوظيفة منذ أبريل 2018

• Comprehensive knowledge of the following Microsoft Technologies: Windows 2012 and 2008 R2, 2003, Hyper-V, Active Directory, Group Policy, DNS/DHCP/WINS, and File & Print services, Exchange Server 2010.
• Networking and Security: LAN and WAN, Internet technologies, firewall, IPS and Web filter.
• Ability to lead and manage a team of IT professionals.
• Ability to assess IT requirements, create IT policies, strategic plans and recommend to management.
• Design, implementing, upgrade and maintain the LAN & WAN networks.
• Design, implement, Maintain Domain Controller.
• Design, implement, Maintain Ticketing Systems.
• Experience with Active Directory design and troubleshooting.
• Experience network administrator in multi-server & multi-platform.
• Experience with Cisco Routers & Switches, supporting wireless networks.
• Install and maintain all end-user software and hardware.
• Operating System: - Professional with All Windows versions as Administrator & User.
• Experience with MAC OS, Linux System, IOS and Android.
• Application: - Expert for using Microsoft Office, Internet, E-mails & All others applications.
• Networking: - Manage and maintenance LAN, WLAN, switch, Cables and Router Configuration.
• Assisting staff in configuring and installing their laptops, computer desktops, printers,
POS machines and another computer peripheral.
• Work with vendors to resolve technical problems with desktop computing equipment’s and software.
• Providing IT support services both for software and hardware.
• Testing of computers and ensuring that computer systems are functioning properly.
• Physical setting up of computers and installation of various computer applications.
• Identifying and solving any problems that affect computer operating systems.
• Monitor Server performance.
• Provide Remote assistance.
• Identifying problems that received by Phone, Emails, Ticketing systems.
• Individual assessments of computer systems to identify the problems.
• Maintenance of networking systems.
• Maintenance and upgrading of computer systems or offering recommendations on upgrades needed.
• Networking and connecting computers within the same organization to enhance communication.
• Training staff and orienting them on how to use computer hardware and software systems.
• Responsible for ordering or buying of computer systems that are required or alternatively,
Working in close liaison with the purchasing and supplies department.
• Carrying out other duties as you may be requested by management.

Senior Technical Support Engineer في Majid Al Futtaim Group
  • الإمارات العربية المتحدة - دبي
  • نوفمبر 2016 إلى مارس 2018

• Comprehensive knowledge of the following Microsoft Technologies: Windows 2012 and 2008 R2, 2003, Hyper-V, Active Directory, Group Policy, DNS/DHCP/WINS, and File & Print services, Exchange Server 2010.
• Networking and Security: LAN and WAN, Internet technologies, firewall, IPS and Web filter.
• Ability to lead and manage a team of IT professionals.
• Ability to assess IT requirements, create IT policies, strategic plans and recommend to management.
• Design, implementing, upgrade and maintain the LAN & WAN networks.
• Design, implement, Maintain Domain Controller.
• Design, implement, Maintain Ticketing Systems.
• Experience with Active Directory design and troubleshooting.
• Experience network administrator in multi-server & multi-platform.
• Experience with Cisco Routers & Switches, supporting wireless networks.
• Install and maintain all end-user software and hardware.
• Operating System: - Professional with All Windows versions as Administrator & User.
• Experience with MAC OS, Linux System, IOS and Android.
• Application: - Expert for using Microsoft Office, Internet, E-mails & All others applications.
• Networking: - Manage and maintenance LAN, WLAN, switch, Cables and Router Configuration.
• Assisting staff in configuring and installing their laptops, computer desktops, printers,
POS machines and another computer peripheral.
• Work with vendors to resolve technical problems with desktop computing equipment’s and software.
• Providing IT support services both for software and hardware.
• Testing of computers and ensuring that computer systems are functioning properly.
• Physical setting up of computers and installation of various computer applications.
• Identifying and solving any problems that affect computer operating systems.
• Monitor Server performance.
• Provide Remote assistance.
• Identifying problems that received by Phone, Emails, Ticketing systems.
• Individual assessments of computer systems to identify the problems.
• Maintenance of networking systems.
• Maintenance and upgrading of computer systems or offering recommendations on upgrades needed.
• Networking and connecting computers within the same organization to enhance communication.
• Training staff and orienting them on how to use computer hardware and software systems.
• Responsible for ordering or buying of computer systems that are required or alternatively,
Working in close liaison with the purchasing and supplies department.
• Carrying out other duties as you may be requested by management.

Sr. IT Support Engineer في Al-Taqnyah
  • الإمارات العربية المتحدة - دبي
  • مايو 2015 إلى أكتوبر 2016

• Comprehensive knowledge of the following Microsoft Technologies: Windows 2012 and 2008 R2 Hyper-V, Active Directory, Group Policy, DNS/DHCP/WINS, and File & Print services, Exchange Server 2010.
• Networking and Security: LAN and WAN, Internet technologies, firewall, IPS and Web filter.
• Ability to lead and manage a team of IT professionals.
• Ability to assess IT requirements, create IT policies, strategic plans and recommend to management.
• Design, implementing, upgrade and maintain the LAN & WAN networks.
• Design, implement, Maintain Domain Controller.
• Design, implement, Maintain Ticketing Systems.
• Experience with Active Directory design and troubleshooting.
• Experience network administrator in multi-server & multi-platform.
• Experience with Cisco Routers & Switches, supporting wireless networks.
• Install and maintain all end-user software and hardware.
• Operating System: - Professional with All Windows versions as Administrator & User.
• Experience with MAC OS, Linux System, IOS and Android.
• Application: - Expert for using Microsoft Office, Internet, E-mails & All others applications.
• Networking: - Manage and maintenance LAN, WLAN, switch, Cables and Router Configuration.
• Assisting staff in configuring and installing their laptops, computer desktops, printers, and other computer peripheral.
• Work with vendors to resolve technical problems with desktop computing equipment’s and software.
• Providing IT support services both for software and hardware.
• Testing of computers and ensuring that computer systems are functioning properly.
• Physical setting up of computers and installation of various computer applications.
• Identifying and solving any problems that affect computer operating systems.
• Identifying and solving problems remotely.
• Identifying problems that received by Phone, Emails, Ticketing systems.
• Individual assessments of computer systems to identify the problems.
• Maintenance of networking systems.
• Maintenance and upgrading of computer systems or offering recommendations on upgrades needed.
• Networking and connecting computers within the same organization to enhance communication.
• Training staff and orienting them on how to use computer hardware and software systems.
• Responsible for ordering or buying of computer systems that are required or alternatively,
Working in close liaison with the purchasing and supplies department.
• Carrying out other duties as you may be requested by management.

Asst. IT Manager في Al-Manea Group & Intour Hotels
  • المملكة العربية السعودية - الرياض
  • مارس 2014 إلى مارس 2015

• Assisting staff in configuring and installing their laptops, computer desktops, printers,
POS machines and other computer peripheral.
• Ability to lead and manage a team of IT professionals.
• Ability to assess IT requirements, create IT policies, strategic plans and recommend to management.
• Design, implementing, upgrade and maintain the LAN & WAN networks.
• Design, implement, Maintain Domain Controller.
• Experience with Active Directory design and troubleshooting.
• Experience network administrator in multi-server & multi-platform.
• Experience with Cisco Routers & Switches, supporting wireless networks.
• Install and maintain all end-user software and hardware.
• Operating System: - Professional with All Windows versions as Administrator & User.
• Experience with MAC OS, Linux System, IOS and Android.
• Application: - Expert for using Microsoft Office, Internet, E-mails & All others applications.
• Networking: - Manage and maintenance LAN, WLAN, switch, Cables and Router Configuration.
• Comprehensive knowledge of the following Microsoft Technologies: Windows 2012 and 2008 R2 Hyper-V, Active Directory, Group Policy, DNS/DHCP/WINS, and File & Print services, Exchange Server 2010.
• Work with vendors to resolve technical problems with desktop computing equipment’s and software.
• Providing IT support services both for software and hardware.
• Testing of computers and ensuring that computer systems are functioning properly.
• Physical setting up of computers and installation of various computer applications.
• Identifying and solving any problems that affect computer operating systems.
• Identifying and solving problems remotely.
• Identifying problems that received by Phone, Emails, Ticketing systems.
• Individual assessments of computer systems to identify the problems.
• Maintenance of networking systems.
• Maintenance and upgrading of computer systems or offering recommendations on upgrades needed.
• Networking and connecting computers within the same organization to enhance communication.
• Training staff and orienting them on how to use computer hardware and software systems.
• Responsible for ordering or buying of computer systems that are required or alternatively,
Working in close liaison with the purchasing and supplies department.
• Carrying out other duties as you may be requested by management.
• Networking and Security: LAN and WAN, Internet technologies, firewall, IPS and Web filter.
• Design, implement, Maintain Ticketing Systems.

Sr. IT Support Engineer في TE DATA
  • مصر - القاهرة
  • سبتمبر 2014 إلى يناير 2015

• Comprehensive knowledge of the following Microsoft Technologies: Windows 2012 and 2008 R2 Hyper-V, Active Directory, Group Policy, DNS/DHCP/WINS, and File & Print services, Exchange Server 2010.
• Networking and Security: LAN and WAN, Internet technologies, firewall, IPS and Web filter.
• Ability to lead and manage a team of IT professionals.
• Ability to assess IT requirements, create IT policies, strategic plans and recommend to management.
• Design, implementing, upgrade and maintain the LAN & WAN networks.
• Design, implement, Maintain Domain Controller.
• Design, implement, Maintain Ticketing Systems.
• Experience with Active Directory design and troubleshooting.
• Experience network administrator in multi-server & multi-platform.
• Experience with Cisco Routers & Switches, supporting wireless networks.
• Install and maintain all end-user software and hardware.
• Operating System: - Professional with All Windows versions as Administrator & User.
• Experience with MAC OS, Linux System, IOS and Android.
• Application: - Expert for using Microsoft Office, Internet, E-mails & All others applications.
• Networking: - Manage and maintenance LAN, WLAN, switch, Cables and Router Configuration.
• Assisting staff in configuring and installing their laptops, computer desktops, printers,
POS machines and other computer peripheral.
• Work with vendors to resolve technical problems with desktop computing equipment’s and software.
• Providing IT support services both for software and hardware.
• Testing of computers and ensuring that computer systems are functioning properly.
• Physical setting up of computers and installation of various computer applications.
• Identifying and solving any problems that affect computer operating systems.
• Identifying and solving problems remotely.
• Identifying problems that received by Phone, Emails, Ticketing systems.
• Individual assessments of computer systems to identify the problems.
• Maintenance of networking systems.
• Maintenance and upgrading of computer systems or offering recommendations on upgrades needed.
• Networking and connecting computers within the same organization to enhance communication.
• Training staff and orienting them on how to use computer hardware and software systems.
• Responsible for ordering or buying of computer systems that are required or alternatively,
Working in close liaison with the purchasing and supplies department.
• Carrying out other duties as you may be requested by management.

IT Support Engineer في TE DATA
  • مصر - القاهرة
  • فبراير 2013 إلى فبراير 2014

• Physical setting up of computers and installation of various computer applications.
• Assisting staff in configuring and installing their laptops, computer desktops, printers, and other computer peripheral.
• Testing of computers and ensuring that computer systems are functioning properly.
• Identifying and solving any problems that affect computer operating systems.
• Identifying and solving problems remotely.
• Maintenance of networking systems.
• Identifying problems that received by Phone, Emails, Ticketing systems.
• Individual assessments of computer systems to identify the problems.
• Maintenance and upgrading of computer systems or offering recommendations on upgrades needed.
• Networking and connecting computers within the same organization to enhance communication.
• Training staff and orienting them on how to use computer hardware and software systems.
• Carrying out other duties as you may be requested by management.
• Providing IT support services both for software and hardware.
• Responsible for ordering or buying of computer systems that are required or alternatively,
Working in close liaison with the purchasing and supplies department.
• Work with vendors to resolve technical problems with desktop computing equipment’s and software.

الخلفية التعليمية

بكالوريوس, Computer Science and Information Technology
  • في Tenth of Ramadan University
  • يناير 2013

General Appreciation: Good.

Specialties & Skills

System Administration
Microsoft Servers
Engineering Support
LAN WAN

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي
bit.ly/msalahitcv

اللغات

العربية
متمرّس
الانجليزية
متمرّس

التدريب و الشهادات

ITIL (تدريب)
معهد التدريب:
HTI
Effective leadership (Hewlett-Packard) (الشهادة)
تاريخ الدورة:
January 2015
صالحة لغاية:
January 9999
ICDL (تدريب)
معهد التدريب:
AUC
تاريخ الدورة:
January 2007
Effective leadership (تدريب)
معهد التدريب:
Hewlett-Packard
تاريخ الدورة:
January 2015
MCSA (الشهادة)
تاريخ الدورة:
March 2012
صالحة لغاية:
January 9999
MCTS (الشهادة)
تاريخ الدورة:
January 2012
صالحة لغاية:
January 9999
N+ (تدريب)
معهد التدريب:
HTI
تاريخ الدورة:
January 2010
CCNA (تدريب)
معهد التدريب:
AUC
تاريخ الدورة:
January 2010
A+ (تدريب)
معهد التدريب:
HTI
تاريخ الدورة:
January 2007
MCSE (الشهادة)
تاريخ الدورة:
April 2012
صالحة لغاية:
January 9999
MCP (الشهادة)
تاريخ الدورة:
January 2012
صالحة لغاية:
January 9999
MCITP Administrator (الشهادة)
تاريخ الدورة:
February 2012
صالحة لغاية:
January 9999

الهوايات

  • Reading
  • Internet and Technology
  • Swimming