Mohamed Saleh

• Supervised daily workshop operations for technician teams, ensuring timely and high-quality vehicle delivery.
• Maintained Customer Satisfaction Index (CSI) consistently above 85%, exceeding regional benchmarks.
• Improved customer retention rates up to 88% through proactive customer engagement and follow-up.
• Exceeded monthly operational KPls and targets up to 111%.
• Generated new vehicle sales and trade-in opportunities through strong customer trust and relationship-based selling.
• Reduced operational costs while increasing workshop profitability and efficiency.
• Managed warranty claim submissions and approvals in accordance with Honda MENA standards.
• Monitored workshop KPls including labor efficiency, VHC conversion, upselling performance, and revenue growth.
• Trained and onboarded service advisors and technical staff according to Honda operational standards.
• Coordinated with parts, sales, and warranty departments to streamline operations and improve efficiency.
• Recognized for strong performance in customer service excellence and operational leadership.

Delivered exceptional customer service from vehicle reception through delivery.
• Conducted vehicle inspections and prepared accurate repair estimates and recommendations.
• Promoted maintenance packages and seasonal campaigns that contributed to service revenue growth.
• Built long-term customer relationships that generated repeat business and referrals.
• Maintained strong CS performance through proactive communication and customer follow-up.