IT Manager
Ashoka Arab World
Total years of experience :28 years, 7 Months
- File and Mail management
- Create and Implement IT security policy.
- Technical Support
- Database Administration
- Website Administration
- Expansion of Web Platforms
- Execute systems backup and recovery, and other routine operations.
IT Officer Full Time May11-Present
AKDN, Aga Khan Foundation, Egypt
Responsibilities: - Configure, administrate and troubleshoot file & print server, Active Directory, DHCP, SQL server and DNS.
- Install / Administer / Monitor / Troubleshoot network related systems / iScala ERP / Software / Computer equipments in head office, and all branches.
- Manage IT assets including hardware & software.
- Troubleshoot hardware and software, e-mail, network and peripheral equipment problems.
- Coordinate with admin/finance dept. For purchase of computer equipments and budget follow-up.
- Interact with computer users.
- Assist in I.T budget preparation and follow-up the capital projects and operational expenses.
- Execute systems backup and recovery, and other routine operations.
- Resolve any IT-related problems as raised by staff cross the organization, and provides IT support for all foundation staff.
- Ensure that all contingency plans and controls of the IT applications are operative and regularly updated.
- Ensure that all installed programs are operating smoothly across the foundation through regular verification, checking and debugging to eliminate any accidents.
- Ensure that backups are made according to the foundation standards and procedures.
- Train personnel on the proper use of applications.
Information Technology Officer Full Time Apr09-Apr11
AKDN, Al-Darb Al-Ahmar Community Development Company, Egypt
Responsibilities: - Plan, create and implement additions, deletions and major modifications to the supporting infrastructure company.
- Build and maintains vendor relationships and manages the purchase of hardware, software and other IT supplies.
- Ensure that company assets are maintained responsibly
- Automate periodic financial reports to head office.
- Communicate relevant IT-related information to superiors.
- Resolve issues in a timely fashion.
- Generate statistical and analytical reports to match with management needs
- Test and evaluating new technology.
- Provide first line support, maintain and administrate company Network (LAN& WAN), hardware/software systems ( file & print server, Active Directory, DHCP, SQL server, DNS, application server, FTP, office workstations, laptops, network devices, backup system, antivirus, Microsoft Office suite, Internet connectivity, global and local business applications (iScala ERP, EUR Financials, Time attendance, Prolog Project management - Documents control)
- Manage deployment plans for IT resources, Audio, Video and data preparations, for all company's events.
- Train staff on how to use company IT hardware and software.
IT Project Manager Full Time Feb10-Mar11
AKDN, Bamako National Park Project, Mali
Responsibilities: - Framework site/location infrastructure potentiality.
- Explore personnel & market technical capabilities.
- Meet with different project teams (management, consultants, construction & operation) to gather all services that required.
- Design infrastructure & specification (sleeves directions & sizes - fiber cables specifications, directions - cabinet's sizes & distribution - RG45 face plates distribution - voice & data centre requirements - TV & audio distribution)
- Manage order processing mechanisms (order collection and distribution system among the three countries of Bamako, Geneva & Cairo)
- Specify software, hardware, personnel & support requirements in coordination with project teams.
- Interview and recommend hiring cashiers & check tickets staff.
- Train on ticketing system to related staff (cashiers, head cashiers, finance, marketing & Park GM)
- Train on cash machine to F&B staff (cashiers, head cashiers, finance and F&B manager)
- Train on cash cycle training for cashiers, head cashiers & finance.
- Provide IT Support for operation staff after opening to public visitors.
- Configure attendance system with training for HR & finance.
- Fix 3 levels of technical support (1st level Malian contractor with annual contract - 2nd level Geneva & Cairo - 3rd leve Malian contractor with hourly fees)
- Provide operational support for all technology & systems users.
- Develop operations reports and training finance/marketing/F&B manager/park GM on financial & operational reports.
- Engineer VPN connections between Bamako - Cairo/Geneva.
- Train for the above mentioned Malian contractors on systems & services with giving them the required data to make sure that their tasks are going smoothly.
Information Technology Officer Full Time Oct04-Mar09
AKDN, Aga Khan Cultural Services, Egypt
Responsibilities: - Plan, create and implement additions, deletions and major modifications to the supporting infrastructure company.
- Anticipates future needs, identifies proactive solutions to satisfy needs.
- Install / Administer / Monitor / Troubleshoot network related systems / iScala ERP / Software / Computer equipments in Al Azhar Park.
- Builds and maintains vendor relationships and manages the purchase of hardware, software and other IT supplies.
- Ensures that company assets are maintained responsibly
- Automating periodic financial reports to head office.
- Effectively communicates relevant IT-related information to superiors.
- Resolves and/or escalates issues in a timely fashion.
- Generating statistical and analytical reports to match with management needs
- Testing and evaluating new technology.
- First line support, maintain and administrate company Network (LAN& WAN), hardware/software systems ( file & print server, Active Directory, DHCP, SQL Server, DNS, application server, FTP, office workstations, laptops, network devices, backup system, antivirus, Microsoft Office suite, Internet connectivity, and global and local business applications (iScala ERP, EUR Financials, Micros (point of sales), FMS financials, Al Azhar Park Ticketing System, SharePoint, Time attendance, Prolog Project management - Documents control)
- Audio, Video and data preparations for all company's events.
- Train staff on how to use company IT hardware and software.
System Administrator Full Time Nov02-Sep04
The Security Institute for Human Development
Responsibilities: - Assist in the planning, design, documentation, and implementation of various systems to include desktop PC's, servers, network equipment, and software applications.
- Develops, maintains, and monitors procedures for all server backups.
- Makes recommendations for new equipment and services to purchase and works with various vendors for procurement
- Instructor ( Introduction, Windows, Word, Excel, PowerPoint & Internet)
Technical Support Part Time Jan03-Aug04 Pinta Misr for Information Systems
Technical Support Full Time Jul98-Oct02
Trade Winds International L.T.D
Responsibilities: - Answer staff questions in person and via phone on all company supported applications.
- Troubleshoot computer problems.
- Determine source of computer problems (hardware, software, user access, etc.)
- Advise staff on appropriate action.
- Document resolutions for future reference
- Perform hardware and software installations.
- Provide computer orientation to new company staff.
Technical Support Part Time Apr00-Mar01
Smart computer systems
Technical Support Part Time Feb99-Mar00
Hawk publishing L.T.D
Tour Operator Part Time Aug95-Jun98 'Z' International Tours
B.Sc. Commerce Accounting Section 2001 Faculty of Commerce, Benha University