Mohamed Sameh Abourass, senior teller

Mohamed Sameh Abourass

senior teller

Arab African international Bank

Location
Egypt - Alexandria
Education
Bachelor's degree, Marketing and International business
Experience
14 years, 6 Months

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Work Experience

Total years of experience :14 years, 6 Months

senior teller at Arab African international Bank
  • Egypt - Alexandria
  • My current job since March 2018
Lecturer at Pharos university in Alexandria (PUA)
  • Egypt - Alexandria
  • April 2017 to February 2018
English teacher at Pioneers school
  • Egypt - Alexandria
  • April 2015 to March 2017
Customer Support Professional at SiriusXm Radio
  • Egypt - Cairo
  • July 2014 to December 2014

Roles & Duties:
- Handling inbound inquires for USA customers.
- Handling customer's billing & technical issues.
- Performing cross & upselling.
- Quality assurance & customer satisfaction.
- Left the job to complete my education and obtain my University degree.

International Adviser at Vodafone UK
  • Egypt - Cairo
  • December 2013 to June 2014

- Handling inbound calls for UK customers
- Handling billing & issues & inquiries
- Providing basic troubleshooting for technical issues.
- Performing upselling.
- Left the job due to the completion on contract.

Branch Manager at Classique Patisserie
  • Egypt - Alexandria
  • January 2006 to April 2010

- Worked at a branch of my family's ex business called classique patisserie.
- Specialized in making confections starting at a clerk and all the way to becoming the branch manager and successfully helping it becoming the best seller branch in among all the other branches.
- Left the job due to the disengagement of business partnership between my family and other business partners.

Education

Bachelor's degree, Marketing and International business
  • at Arab Academy for Science and Technology and Maritime Transport
  • September 2015

Specialties & Skills

Retail Banking
Social Media Marketing
Advertising
Human Resources
Marketing
Microsoft office
Microsoft widows
Academic Research
Communication
social media sites
Internet navigation
Adaptability
Marketing tools
Social Media Marketing
Video Production
office work
retail banking
operation
customer relations
money transfer
marketing
Purchasing
Payments
Problem Solving
Microsoft PowerPoint

Languages

English
Expert
Arabic
Expert

Training and Certifications

neuro linguistic programming (Training)
Training Institute:
Roteract Egypt
Date Attended:
June 2011
Duration:
21 hours

Hobbies

  • Self-study programs and applications, Surfing the internet, Playing the Guitar, Reading, Cycling
  • Gaming