Assistant Cinema Manager
Majid Al Futtaim - VOX Cinemas
Total years of experience :13 years, 11 Months
Lead the cinema management team and associates (100+) by example to
deliver a quality, cost-effective service to customers.
Ensure developing, empowering, engaging and motivating the
team to meet their KPIs.
Develop and implement a staffing plan and schedule
Recruit, select, and retain quality staff members.
Train and develop associates regarding policies, practices and
procedures.
Mentor associates regarding their growth and development to
include providing leadership, praise, and encouragement.
Conduct annual performance appraisals and ongoing performance
management with associates.
Work with the Marketing team to develop and execute a
community based marketing plan.
Effectively and efficiently manage and control the day to day
operations of the Cinema.
Ensure the effective implementation of all SOPs, taking corrective
action / coaching for improvement as necessary.
Proficient in payroll processing, time keeping records, back office
and audit process.
Control costs and ensure the cash handling procedures are adhered
As a Trainer:
- Map out training plans, design and develop training programs (outsourced or in-house) for corporate, HR training, and more.
- Choose appropriate training methods per case (simulations, mentoring, on the job training, professional development classes, etc).
- Market available training opportunities to employees and provide the necessary information.
- Conduct organization-wide needs assessment and identify skills or knowledge gaps that need to be addressed.
- Use accepted education principles and track new training methods and techniques.
- Design and prepare educational aids and materials.
- Assess instructional effectiveness and summarize evaluation reports determining the impact of training on employee skills and how it affects KPIs.
- Partner with internal stakeholders and liaise with matter experts regarding instructional design.
- Maintain updated curriculum database and training records.
- Provide train-the-trainer sessions for internal subject matter experts.
- Manage and maintain in-house training facilities and equipment.
As an Admission and Ticketing Supervisor:
- Delegating tasks.
- Monitoring the team’s performance.
- Handling complaints (from both staff and customers).
- Assist the efforts of the store and all associates at the location.
- Anticipate guest needs and respond promptly.
- Maintain solid communication and feedback relationships with store management.
Hold complete knowledge of and strictly abide by the company’s approach and systems (i.e. educational materials/systems)
- Ensure the interior and exterior of the store is kept to company standards
- Seek to gain knowledge of principles and methods for showing, promoting, and selling products. This includes product demonstration, sales techniques, and sales control systems.
- Maintain a team environment between associates.
- Protects sales associates and customers by providing a safe and clean environment.
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers needs and provide assistance and information on product features
- “Go the extra mile” to drive sales
- Maintain in-stock and presentable condition assigned areas
- Actively seek out customers in-store.
- Remain knowledgeable on products offered and discuss available options
Cross-sell products.
- Team up with co-workers to ensure proper customer service.
- Build productive trust relationships with customers.
- Assisting less experienced team members; teaching improved processes; mentoring team members.
- Prepares for customer inquiries by studying products, services, and customer service processes.
- Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
- Records customer inquiries by documenting inquiry and response in customers' accounts.
- Improves quality service by recommending improved processes; identifying new product and service applications.
- Updates job knowledge by participating in educational opportunities.
- Accomplishes customer service and organization mission by completing related results as needed.
- In charge of preparing the project proposals and tenders.
- Developing a detailed project plan to monitor and track progress.
- Assisting in the definition of project scope and objectives, involving all relevant stakeholders, and ensuring technical feasibility.
- Accomplishing human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees.
- Ensuring that all projects are delivered on-time, within scope, Project Coordinator, and within budget.
- Ensuring resource availability and allocation.
- Managing changes to the project scope, project schedule, and project costs using appropriate verification techniques.
- Measuring project performance using appropriate tools and techniques.
- Reporting and escalate to management as needed.
- Performing risk management to minimize project risks.
- Creating and maintaining comprehensive project documentation.
- Determining the lesson learned of each project to be shared and documented to assist at any similar projects.
- Developing the organization chart to meet the needs of each project.
- In charge of developing the work procedures and processes dealing with the quality team.
- Developing a detailed project plan to monitor and track progress.
- Following up performance of technical support agents.
- Providing the necessary assistance to tellers that contribute to smooth operation that would contribute to the satisfaction of the end users.
- Following up performance of technical support agents
- Facilitate in all technical support agents tasks.
- Establishing good relations with clients.
- Providing daily report about performance of technical support agents to senior manager.
- Working closely with operation managers to understand services \ applications.
- providing training of services \ applications to agents clients.
- Managed and operated Egyptian treasury single account system and e-payment.
- Managed and operated Egyptian fuel subsidy project at Cairo governorate.
- Maintaining and increasing sales of my company's products.
- Reaching the targets and goals set for my area.
- Establishing, maintaining and expanding my customer base.
- Servicing the needs of my existing customers.
- Increasing business opportunities through various routes to market.
- Setting sales targets for individual reps and my team as a whole.
- Recruiting and training sales staff.
- Allocating areas to sales representatives.
- Developing sales strategies and setting targets.
- Monitoring my team's performance and motivating them to reach targets.
- Compiling and analyzing sales figures.
- Possibly dealing with some major customer accounts myself.
- Collecting customer feedback and market research.
- Reporting to senior managers.
- Keeping up to date with products and competitors.
- Enhances sales staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.
- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing a daily work schedule to call on existing or potential sales outlets and other trade factors.
- Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
- Focuses sales efforts by studying existing and potential volume of dealers.
- Submits orders by referring to price lists and product literature.
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
- Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
- Recommends changes in products, service, and policy by evaluating results and competitive developments.
- Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Provides historical records by maintaining records on area and customer sales.
- Contributes to team effort by accomplishing related results as needed.
- organizing appointments and meetings with community and hospital-based healthcare staff.
- identifying and establishing a new business.
- negotiating contracts.
- demonstrating or presenting products to healthcare staff including doctors and pharmacists.
- undertaking relevant research.
- meeting both the business and scientific needs of healthcare professionals.
- maintaining detailed records.
- attending and organizing trade exhibitions, conferences, and meetings.
- managing budgets.
- reviewing sales performance.
- writing reports and other documents.
Physics Electronics department Grade: Very Good, Project Grade: Excellent SSP Human resources trainer In SSP I was a trainer for soft skills program it includes body language, leadership, managing people presentation, etc. Attended a professional selling skills course. Attended a communication skills course C ( Visual Basic ) Micro-controller Programming (Atmel – PIC ) Telecommunication Networks Antennas
