Relationship / telesales officer
Noor Bank
مجموع سنوات الخبرة :2 years, 4 أشهر
▪ Virtual Relationship Manager for a Liabilities portfolio of 6000+ account with a Net Value of 42Mil+Providing information address with the inquiries product and services & suggesting information.
▪ Relationship building with portfolio customers to bring in Fresh funds and Investment deposits month on Month.
▪ Pitch for Foreign Remittance to existing customer and book the best deal
▪ Negotiate Spot rate with back end team and customers for high value
Transactions
▪ Ensure monthly target is met on all KPI parameters
▪ New customer acquisition - Account opening end to end process ( Incl. lead conversion / Due Diligence / Central bank Checks / Documentation Request / Data entry Via CRM)
▪ Provide Pre and Post account opening services ( Assist in Cheque book request / Card activation )
▪ Assist internal departments in resolving internal queries (Payments Team / Collections / Fraud & Compliance)
▪ Provide customer service to existing portfolio customers, follow up and take ownership.
▪ Cross sell and up sell various banking products to existing customer.
▪ Identify opportunity and pass on leads to other teams (Assets Team /
Business Banking)
▪ CustomerRetention
▪ Handle upset and irate customers to ensure customer satisfaction.
▪ Assist customers in building a better financial portfolio
▪ Sound knowledge of Banking Products in UAE ( Investment Deposits / Wakala / Foreign remittance / Cash Management operations / Compliance guidelines on Anti Money Laundering (AML))
Draw up client bookings for tables and ensure that tables are set before clients’ arrival.
Manage the front desk by receiving incoming calls, greeting and attending to customers.
Inform guests about the availability of tables and direct them to the tables.
Keep records of guests who visit the restaurant
Assist customers with answers to queries, and proffer solutions to issues within your capacity
Identifying and Assessing customer needs divers in achieving customer`s satisfaction
ProvidinginformationAddresswiththeinquiriesproductsandservices& suggesting information
Ensurecustomersatisfactionandprovideprofessionalcustomersupport
Attract potential customers by answering product and services questions,
suggesting information about other products and services
Open customer accounts by recording account information
Resolvesproductsorservicesproblemsbyclarifyingthecustomer`scomplaint: determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
Recommendappropriatefinancialproductorservicetothecustomer