Asst.Front office Manager
Moevenpick
Total years of experience :18 years, 2 Months
working as Assistant front office Manager
June 2010 - August 2012
(Asst. Front Office Manager)
Dec. 2009 - May 2010
( Supervisor Front Desk)
June 2007 - Nov. 2009
:
:
( Sol Y Mar Solaya & Dar El Madina Resorts Marsa allam)
(Movenpick El Ein El Sokhna Resort)
Replacing FOM in his absence
(Paradise Inn Windsor Palace Hotel)
(Night Manager) Alexandria, Reporting to GM
November 2004 - May 2007
(Reception Shift leader)
( Supervisor Front Desk)
:
(Moevenpick El Quseir Resort)
Handling all front office operations in coordination with FOM, fully in charge of the department in his absence. In charge of staff training & full supervision of reservation dep. Welcoming & handling of VIPs & travel agent to ensure full satisfaction. Responsible for guest courtesies, handling guest complaints, checking daily achievement of all shifts planning vacations.
Training new team members & following up their Probation period according to hotel standard.
Replacing the Night Manager in his absence
December 2003 -Nov. 2004
(Reception Shift Leader)
(Sonesta Beach Hotel Sharm El Sheik) Handling reception daily operation. Guest request & guest complaints. Room Blocking & reservation statues
October 1999 - Dec. 2003
(Room Clerk)
(Moevenpick El Gouna Resort Hurghada
Answering the phone according to hotel standard, Check-in, Check-out procedures, payment & credit Settlement. Applying OSM to the hotel standard.
(Operation Standard Manual)
January 1999 - October 1999: (Aida Beach Hotel Sharm El Sheikh)
(Room Clerk)
1996 -1999: Part Time Employee training in summer moon And Helnan palastinian Hotel in Alexandria
1995 -1996: (Plaza Hotel) Alexandria
(Telephone operator)
(Room Clerk)
Full operational experience of front office department, reservation, public relation
And government relations implemented on the job training programs
Team work performance and team in sprite creator for all departments as well
Strong leader ship, skills, highly motivated personality
Handling complaints experience, problem solver & guest courtesies VIP treatment