محمد شاكر

Selects and assigns staff, ensuring equal employment opportunity in hiring and promotion.
Coordinates activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees.
Evaluates and verifies employee performance through the review of completed work assignments and
work techniques
Identifies staff development and training needs and ensures that training is obtained.
Ensures proper labor relations and conditions of employment are maintained.
Maintains records, prepares reports, and composes correspondence relative to the work.
Monitors mainframe system processing activities by observing console peripherals, input and output, to
ensure throughput of data.

Updating the asset register as and when required, ensuring accurate completion,
making sure asset holders are identified correctly.
- Assist the Service Desk and Desktop Support Lead in ensuring the necessary procedure
and policies are followed to support users throughout the Company in developing ICT
systems. Contribute to the development of procedures and policies to support operational
requirements.
- Assist with the implementing of various ICT projects and in the construction and
deployment of desktop images and software packages.
- Ensure all calls logged through the Service Desk are proactively managed and updated
in accordance with the requirements of the service. Maintain accurate manual and
electronic records relating to all work carried out and produce the relevant documentation
as and when required.
- Assist with the production of relevant statistical reports required by all ICT Mangers.

1) Diagnose hardware and software problems, and replace defective components.

2) Perform data backups and disaster recovery operations.
3) Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.

4) Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.

5) Operate master consoles in order to monitor the performance of computer systems and networks, and to coordinate computer network access and use.