Commeecial Control manager
Etisalat Egypt
Total years of experience :24 years, 3 Months
Determine appropriate methods of payment releases and manage the central payment activities of the technical department.
•Resolve contractual disagreements and payment problems with suppliers to maintain smooth workflow.
•Evaluate overall revisions, price and past performance to take corrective action.
•Supervise and participate in the preparation of written financial, contractual and administrative reports to support management decisions.
•Create responses to special correspondence and handles special assignments.
•Establish priorities, assign workloads and review the more difficult and complex assignments to finalize it.
•Manage cooperation & payment correspondences between vendors, contractors, and Technical department team.
•Manage payment correspondences between vendors and other department.
•Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
•Produce written technical correspondences with clearly organized thoughts using proper technical/Contractual sentence construction, punctuation, and grammar.
•Analysis Invoices data base of all CAPEX/OPEX payment & evaluate overall invoices and past payments with contractors/vendors to take corrective action.
•Manage Payment provisions, reviews Invoices accuracy and approve the invoices to avoid any overpayments & Resolve payment disagreements with suppliers to maintain smooth workflow.
•Demonstrate continuous effort to improve payment operations, review and revise Payment practices to decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide payment quality seamless and vendor/contractors satisfactions & ensuring their compliance with policies, and ethical principles..
•Demonstrate the main Vendor Quarter Evaluation Reports on Quarterly basis, to monitor & record the vendor’s performance in order to take corrective action.
•Manage and direct the team Communications strategies with Finance, Administration & contract departments to finalize meet the quarter target payment to vendors
Commercial Control Payment Management Senior Team Leader
•Receive, review and register all invoices from vendors, contractors and sub-contractors and manage all the technical invoices process and approvals to ensure payment accuracy.
•Follow up on all payment releases with finance department and review invoices against approved Billing of Quantity BOQ before their release to finance department.
•Act as a focal contact for all vendors, contractors and sub-contractors to make sure their payment is accurately being carried out.
•Provide weekly & monthly invoice status (released, pending, etc), monthly penalty status and report semi-annual payments forecasted for all vendors, contractors and sub-contractors.
•Initiate and maintain an accurate process to be followed by any invoice holder to make sure it meets requested standards.
of job responsibility
•Operating all new postpaid subscribers’ issues.
•CEO, written complains and related correspondence.
•CEO, directors and managers’ inquiries.
•Building customer rapport and satisfaction.
3 Customer care: (Care taker)
•Assist management in maintaining customer operations quality of service. To supervise, develop and gear the performance of the customer service representatives towards agreed upon goals. Manage day-to-day planning and operations
•Acts as 1st Level escalation point for Customer/CSR queries and complaints. Provides feedback to assigned M.O.D (Manager on Duty) on problem incidence including immediate alerting in case of serious issues.
operation, swift dept.
Major course studied: Accounting, Sales, HR, Marketing, Management, Business, etc.