mohamed shoaib

Coordinated with international suppliers to ensure smooth import operations and customs clearance. Managed shipping documents, monitored shipments, and handled supplier claims and follow-ups.

Supervised a team of 7 customer service agents,
ensuring smooth operation and order handing.
Managed order distribution, printing and
assigning orders based on crea, and
coordinating with drivers for timely delivery.
Conducted customer surveys ond handled
complaints, maintaining detailed records and
reporting to higher management.
Tracked agent overtime and supported online
platform operations during peak hours, including
decisions on platform availabilty.
Engaged In customer interaction, including
upseling food items and negotiating delivery
time extensions when needed.

Handled flower photography, including styling
shooting, and editing images for social med
content Managed socio\] media accounts, creating and
posting engaging content to attract and retain
customers. Communicated with customers who placed
orders through social media platforms.
Coordinated with the production team to
prepare customer orders accurately and on
time. Assigned delivery drivers based on location,
ensuring timely and efficient order delivery.