Mohamed Sihar Sahul Hameed

• Installed, configured, and maintained desktop systems, printers, and peripheral devices.
• Diagnosed and resolved hardware, software, and network connectivity issues.
• Provided onsite and remote technical support for users, ensuring minimal downtime.
• Set up and maintained CCTV surveillance systems, including camera configuration and troubleshooting.
• Assisted in configuring and managing local area networks (LANs) and routers/switches.
• Performed system updates, antivirus installations, and routine preventive maintenance.
• Documented technical issues and solutions for knowledge sharing and reporting.
• Supported the IT team in deploying and maintaining small office/home office (SOHO) networks.
• Ensured all hardware and systems complied with company security standards

• Provided comprehensive technical support to users, addressing hardware and software issues efficiently.
• Managed support tickets, ensuring timely resolution and maintaining high user satisfaction.
• Oversaw server room operations, ensuring optimal performance and security of server hardware.
• Conducted cable pulling and organization to enhance network reliability.
• Managed boardroom technology, ensuring seamless audio-visual operation for meetings.
• Ensured network connectivity, troubleshooting issues to minimize downtime.
• Provided remote support, quickly resolving technical issues from offsite. Managed new pharmacy openings, coordinating all aspects
from planning to execution.

• Troubleshot hardware, software, and networking issues to ensure seamless daily operations.
• Installed and configured computer systems, printers, software, and business-critical applications.
• Maintained and monitored company networks and servers to ensure high availability and performance.
• Upgraded systems and hardware components based on performance monitoring and future needs.
• Created and managed new user accounts, access controls, and email setups.
• Implemented and maintained IT security measures including firewalls, antivirus, and data protection policies.
• Performed regular data backups and established recovery plans to prevent data loss.
• Provided technical support to staff via phone, email, remote tools, and in-person troubleshooting.
• Trained employees on new systems, tools, and IT policies to improve system usage and security awareness.

• Served as the first point of contact for all IT-related queries via phone, email, and ticketing system.
• Diagnosed and resolved basic hardware, software, printer, and connectivity issues.
• Logged and escalated unresolved issues to second-level support or relevant teams.
• Installed and configured desktops, laptops, and essential software for new users.
• Guided users through step-by-step solutions and provided remote assistance when needed.
• Maintained user accounts and permissions in Active Directory and internal systems.
• Documented common issues and solutions to streamline future support efforts.
• Ensured timely follow-ups and updates on support tickets to maintain user satisfaction.
• Assisted in setting up projectors, video conferencing tools, and other IT equipment for meetings.
• Maintained inventory records of IT assets and assisted with periodic audits.