Service Consultant Level III
Hewlett Packard
Total years of experience :17 years, 9 Months
• Rendered remote support for Window (NT, 2000, 2003 &2008) servers as well as active directory.
• Developed active directory as per Microsoft best practices and configured group policies as per client’s requirements in Windows 2003 &2008 at site or domain level for max user restrictions.
• Involved in adding or deleting users, groups & OU in active directory and formulated local & domain security policies for various users.
• Fixing variability related to Application servers to ensure smooth operations.
• End to End support their IDM environment and Involved in find out Root cause Analysis for the unexpected issue and various Unknown errors.
• Working closely with Client to understand any process related gaps and improvement planes.
• Documenting processes, troubleshooting information, problems and their resolutions in Ticketing Tools under.
• As a support member meeting SLAs and ensure that team also meeting SLAs Working on L3, L4 issues related to CA IDM and Sun IDM Systems.
• Installation, Configuration and troubleshooting of Windows Physical & Virtual Servers Builds & Configuration.
• Managing the operating system configuration, file systems permission and administration.
• Maintenance of global environment of virtual servers, VMware used as Hypervisor.
• Performance tuning of VMWare servers and Virtual sessions management of servers resources between virtual machines and Scheduling a task in Virtual center.
• File and print services; Manage printers; Managing Access to Files and Folders & File Encryption.
• Backup and recovery of Virtual machines and virtual servers also allocating more resources, additional CPU, NIC as well Provide system health check and trending reports.
• Installation, Configuration and Management of Windows based Servers & Workstation also looking after installation & configuration of Windows 2003 & 2008 flavor Operation Systems.
• Install, Configure & Upgrade the Server Hardware & ITs Components. Evaluate the existing setup of Servers hardware configuration, Network card & Network traffic.
• Conducting security checks using Symantec ESM Tools on various servers to generate report before production
• Configuring VPN Access; Configuring Dial-up Access and Configuring Wireless Access
Installing, Configuring & troubleshooting desktop & laptop Issues and Installation, Configuration & Troubleshooting of Windows XP clients, Mail clients, MS-Outlook.
• Master of Science (M.Sc) – Information Technology, Bharathidasan University, - May 2008. • Bachelor of Science (B.Sc) - Industrial Electronics, Bharathidasan University, - April 2005.