Learning & Development Lead
FedEx Express
Total years of experience :15 years, 0 Months
Lead the development and implementation of effective Learning & Development strategies, tactics, programs and solutions for FedEx Egypt. Responsible for the design, delivering and implementation of the performance management system. Also responsible for the company’s organization structure, policies, job designs and basically every and all organizational development activities in the area of HR.
Design, develop and maintain the recruitment policies and recruitment process in the organization (including its description, recruitment measurement definitions, regular measurement reporting, taking proper actions to close gaps)
Deliver an effective and value-adding recruitment strategy and ensure its contribution towards the HR strategy.
Deliver a pro-active, progressive, innovative and customer-focused recruitment function. Assist to facilitate the achievement of business objectives and to drive forward organizational performance.
Manage the development and operation of appropriate recruitment/selection methodologies to ensure that the organization is able to deploy resources in the most effective and efficient manner.
Manage the company’s client relationship with preferred suppliers of agency staffing resources ensuring effective operation of the contract to maximize the effectiveness and value for money of the supply of agency staff.
Responsible for successfully create and manage employment branding activities and initiatives internally and externally.
Operations & People Management:
Responsible for the execution of day to day operational objectives; evaluate the day-to-day operating effectiveness of the team.
Regularly monitor team and Customer interactions to ensure quality customer service.
Provide direction to employees regarding operational issues. Develop, support and manage team and department goals and set expectations with HR Advisors and HR Administrators for Key Performance
Serve as a technical and informational resource to counsel senior management concerning consistent interpretation and application of HR programs and guidelines.
Recruitment:
Work with functional managers to insure proper levels of staffing to meet the organization’s goals and objectives.
Lead the organization’s talent acquisition functions for company’s job levels. Ensure that the selection process is effective in selecting high quality candidates and meets and exceeds the company standards.
Performance & Training Management:
Responsible for coaching managers on performance issues for both low and high performers.
Coach Managers and Supervisors in employee counseling and termination guidelines to insure fair and equitable treatment of employees.
Revise performance management system and suggest changes.
Develop and administer the company’s training and development programs and champion the company New Hire Orientation and On-Boarding Programs.
Conduct awareness sessions about new policies, as well as technical and non-technical training session of middle management.
OD:
In partnership with the HR Manager, assist in the development of the company’s HR goals and objectives and long term HR strategy.
Develop JA’s, JD’s, JE’s, work templates, policies among wide variety of written materials.
Training:
Conduct employees’ orientation /induction as well as technical trainings and soft skills workshops so that new employees are quickly integrated into the organization.
Assist in Conceptualizing and implementing an effective training needs analysis process that links Performance Management with developmental needs of people that are aligned with the business strategy.
Write material for new training programs; review, evaluate, and modify existing and proposed programs; recommend appropriate changes to keep the information employees get up to date.
Research, plan, organize and measure effectiveness of training programs for staff.
All the mentioned duties as Training Specialist.
OD:
Enhance and Implement Performance Management Systems and SFA surveys.
Develop and create Policies and provide broad range of consultative services to all levels of employees regarding policies and procedures.
Perform Job analysis needed to develop jobs descriptions with departments' heads to ensure each current/new job has a revised job description.
Sponsor the internship program by preparing schedules, maintaining continuous follow-up to interns, and prepare activity reports about each intern.
Recruitment:
Partner with operational department heads to identify hiring needs and execute sourcing and recruiting plans.
Implement the strategy and methodology about CV screening and candidates sourcing through effective channels including proactive search, networking, internet postings, etc.
Effectively manages the candidate process, including assessments, interview coordination, and offer negotiation.
Reviewing recruitment policies to ensure effectiveness of selection techniques and recruitment programs.
Admin:
Prepare internal/external job ads.
Issue job offers.
Submit monthly report about recruitment and training activities.
Provides support in the planning and implementation of large events and meetings.
Enhance and Implement Performance Management Systems and SFA surveys.
Develop and create Policies and provide a broad range of consultative services to all levels of employees regarding policies and procedures.
Develop jobs descriptions with departments' heads for all the company positions and Specifications.
Assist in Conceptualizing and implementing an effective training needs analysis process that links Performance Management with developmental needs of people that are aligned with the business strategy
Write material for new training programs; review, evaluate, and modify existing and proposed programs; recommend appropriate changes to keep the information employees get up to date.
Conducting Theoretical, Technical Trainings and Soft Skills Workshops besides Conducting Company Orientation for the newly hired employees.
Responsible for all Training Processes including training needs analysis, Training plan designing, implementing Trainings then running Evaluation processes to reach final results for the training and the trainees.
Responsible for keeping and maintaining all training records (training evaluation form, training needs forms …etc.) for all employees in the company with ISO standards.
" Maintains employee records which consist of employment history records, benefit records and current employment status.
" Advises and consults with employees regarding personnel questions, policies, regulations, and grievances.
" Responsible for the maintenance of personnel records and employee information
" Receive and maintain the hiring documents for new hires to be easily retrieved when needed and used in further hiring process.
" Develops and maintains an electronic HR database that includes employee related information
" Keeps employees vacation requests and follows-up on their vacation balance
" Conduct the 1st call to the customers and obtain clearance instruction.
" Open Traces from the 1st day of arrival with clear indication of shipment status.
" Recurrence to call the consignee one more time after 3 days.
" Conduct second and third call to the customer to obtain clearance instruction.
" Follow up the delivery of second and third notifications with cooperation with Operation.
" Handle all shipments that need amendment in the name of consignee and FedEx clearance pending /stopped shipments until needed PPWK submitted from the customer.
" Handel UTL traces until shipments get returned if no information provided within 5 business days or contact the consignee.
" Handle variety of customers concerns, inquiries or complains related to any package held by EG customs or to the laws/regulation of the Egyptian customs.