Operations manager
Square by Mr. Baker
Total years of experience :16 years, 6 Months
Develop and implement strategic and operational objectives ensuring cost-effective and efficient daily operations, leveraging innovative approaches to enhance service excellence.
Administer ordering and delivery platforms, orchestrating daily marketing and operational requirements, ensuring seamless adaptability to changes.
Drive sales growth and minimize waste through meticulous planning, executing necessary strategies to optimize operational efficiency.
Establish and enforce operational standards (SOPs), continuously enhancing management systems, aligning processes with industry best practices.
Analyze financial data, generate P&L reports, and spearhead actions to bolster profitability, leveraging insights to drive informed decision-making.
Create and manage monthly supply planning reports per product, leveraging forecasting expertise to streamline inventory management.
Ensure compliance with government regulations, meticulously overseeing permissions and licenses for all stores and employees, ensuring adherence to local mandates.
Strategize and allocate annual budgets, set store-specific sales targets, and conduct routine store audits to maintain operational excellence.
Conduct comprehensive menu management and market trend analysis, steering strategic decisions to outperform competitors and adapt to evolving consumer preferences.
Oversee manpower allocation, spearhead recruitment, training, and conduct performance evaluations, fostering a high-performance team culture.
Collaborate closely with the marketing team to devise innovative marketing strategies and promotional plans aligned with seasonal occasions and events.
Cultivate strong customer relationships, promptly addressing concerns and complaints, ensuring customer satisfaction and loyalty.
Spearhead communication with suppliers, identifying operational needs, and nurturing strong business relationships to optimize supply chain efficiency.
Drive expansion strategies, conduct market analysis to identify new opportunities, assess competitors, and strategize to capture a larger market share.
Orchestrated and executed strategic initiatives to enhance and refine the overall customer experience across multiple branches, ensuring a consistent and exceptional standard of service delivery.
Spearheaded the establishment and implementation of a transparent vision, ensuring seamless communication to customers, thereby fortifying client relationships and gathering real-time feedback for continuous improvement.
Elevated customer satisfaction, loyalty, and advocacy by leveraging innovative strategies and tactics, resulting in a measurable increase in positive customer sentiment and engagement.
Oversaw all operational facets, maintaining meticulous control and driving efficiency across multiple units while upholding the brand's high-level vision and ensuring precise implementation of organizational strategies.
Directed staff management initiatives, fostering a cohesive and high-performing team, aligning their efforts with the overarching goal of delivering exceptional service and experiences.
Strategically enhanced service quality by identifying touchpoints in the customer journey, meticulously mapping and tracking these touchpoints, thereby optimizing each interaction to exceed customer expectations.
Collaborated cross-functionally with departments such as communications, marketing, and development, fostering synergy to deliver cohesive and impactful customer-centric strategies.
Demonstrated strong communication, interpersonal finesse, organizational prowess, deadline orientation, and creative acumen while operating effectively within a team dynamic.
Actively coordinated with the sales and marketing teams, contributing insights and aligning strategies to drive successful planned activities and events, including the management of a high-profile seasonal outdoor events.
Develop high quality business strategies and plans ensuring the alignment with short-term and long-term objectives
Lead and motivate subordinates to advance employee engagement develop a high performing team
Oversee all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission
Make high-quality investing decisions to advance the business and increase profits
Enforce adherence to legal guidelines and in-house policies to maintain the company’s legality and business ethics
Review financial and non-financial reports to devise solutions or improvements
Build trust relations with key partners and stakeholders and act as a point of contact for important shareholders
Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth.
Creation of Manuals, Based on the Concept and the business, that includes all the necessary information required for franchising and updating them from time to time.
Creation and Implementation of SOP for the company.
Run background checks on potential franchisors to determine eligibility to franchise the business in a particular market.
Serving as the primary contact and spokesperson within all franchise partners & ensuring that all franchisees are aligned and comply with policies and regulations of the franchisor.
Planning the marketing and advertising of the franchise; ensuring the restaurant label is attractive and appealing enough to attract potential franchisees.
Producing and presenting periodical plans for existing franchise/restaurant development plans and budgets.
Collaborating with other departments and other key stakeholders to gather input and develop restaurant layout designs and concept solutions that take our business approach to the next level.
Managing other special projects that are related to franchising/restaurant development, design and customer experience.
Designing and developing restaurant plans and construction documents while maintaining current prototype documents and approving the drawings, blueprints that remain’ within specific budget parameters.
Oversee the processing of proper documentation and approval of franchising applications and documents, as well as, elaborates the terms and conditions of the franchise.
Facilitate the project management of new franchises/restaurants, strategic locations, capital renovations and capital initiative plans.
Managing, monitoring and communicating franchise project schedules, locations, budget guidelines, progress and costs to ensure franchise projects are completed on time and to established expectations.
Attending a pre-flight briefing, during which air cabin crew members are assigned their working positions for the upcoming flight. (crew are also informed of flight details, the schedule and if there are passengers with any special requirements, such as diabetic passengers, passengers in wheelchairs or the number of infants on board)
Carrying out pre-flight duties, including checking the safety equipment, ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date and that all meals and stock are on board;
Welcoming passengers on board and directing them to their seats;
Informing the passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away;
Checking all passenger seat belts and galleys are secure prior to take-off;
Making announcements on behalf of the pilot and answering passenger questions during the flight.
Serving meals and refreshments to passengers.
Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations.
Giving first aid to passengers where necessary.
Ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers.
Developing and implementing sales strategies to meet or exceed sales targets.
Managed daily branch operations, directed the team to achieve the branch objectives by developing new business, and conducted reviews to ensure attainment of growth and business targets of the branch.
Accountable for driving new client acquisition and retention, growing market share and balance sheet growth, and fostering client and employee’s satisfaction to meet or exceed branch sales and service goals.
Developed overall branch business and operational strategy, and oversaw the development and maintenance of the branch operational plan.
Maintained operations and profitability of the branch including effective risk management and compliance with all company policies, procedures regulations, and loss prevention controls.
Conducted daily meetings with sales team to discuss the achievement of assigned targets.
Develop and execute customer relationship plan that details the business goal and strategies to deliver customer solutions and volume results.
Resolved customer problems and complaints by clarifying the issue, explained the best solution and followed up with cases.
Investigate teller losses and institute corrective measures.
Following all bank financial and security regulations and procedures.
Oversee work schedules for full-time and part-time employees to ensure proper service.